Very important: Suunto Vertical malfunction
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@Simon I tried open water swimming yesterday, everything smooth, no issues
I will try again snorkelling soon!
Thanks for the feedback -
@Manuele And if this new unit also fails at some point, now you can possibly also exchange it for the new Suunto Ocean
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@kriskus Yeah, now I cannot complain about the choices available to us, but I am not an heavy underwater user, else I would have considered it.
Great watch though.
I had tried my Vertical few more times while open water swimming, and I did not have any issues.
I am still a bit cautious about free diving/snorkelling, as I do not want to have to send it back another time.I will update the thread when I will, then
If anyone else had tried snorkelling, and want to share their experiences with the Vertical, I would be very interested to see if I have just been very unlucky!
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I use it weekly for indoor swimming pressing buttons underwater and I’ve never had any issues, but ok, that’s not salty water
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I had a similar problem after swimming in the sea. This was my first SV. After purchasing, I used it for six months without water. Six months later, I came to the sea and tried the SV in scuba diving mode. I pressed the buttons underwater and was pleased with the results. The next sail half an hour later brought me problems, my SV began to freeze. I tried various reboots, but it didn’t help. I tried resetting the settings, but it didn’t work. SV stopped turning on, it kept rebooting after the suunto logo. As a result, I sent the watch to the service center and they exchanged it for a new one. Six months later I was back at sea and testing the SV in the water. And I was pleased with the results. Not a single failure. Later I also tested the SV in the pool for a long time. No problems with water!! Conclusion - my first SV was defective, water killed it!
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@Sergei-Ladeishchikov Thank you Sergei for sharing your experience.
I can say we had pretty much the same issue, I was unlucky twice, but as you are now reporting, I can trust the watch to be well over water proof (still not considering it as a diving watch).I will try to go openwater swimming once again and free dive a bit, so I will see.
In any case, even if that could be annoying the third time, I know that the assistance will replace the defective unit under warranty.I am looking to have the thread updated as this can be useful to somebody else
Suunto Vertical Titanium Solar
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@Manuele This EXACT thing has happened to me. The first time, Suunto sent me a replacement. Literally my first snorkel with the new watch and it’s happened again. Still waiting to see what happens.
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@Manuele
Same thing happened. But it wasn’t with snorkeling, rather open water swimming. Even though I swam a couple hundred meters, the watch detected the distance as 0. After ending the activity, watch was unresponsive. I restarted it, went to swimming again; same thing. Only this time it wouldn’t turn on after shutting it down. I tried it all, different button combinations, placing it to charge… nothing. I’ve received a replacement watch from a retailer, and I’ll be honest, I’m afraid to turn on swimming again. I’m 100% sure that it’s a software issue, as water damage would be very obvious, in all other areas the watch is perfect. Odd that this is the case with a minority of people, as I’ve read on other threads. -
It happened to me for the second time while surfing. The first time, I sent my Suunto Vertical back, and after 30 days, I got a replacement, not sure if it is a refurbished unit or new. A few months later, also while surfing, the unit died, unresponsive, and then blank screen. Extremely disappointed. for the price point, the reliability is sub par.
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Same thing happened to me today.
Watch was bought 1st of august 2025 used it daily for sports and did 2-3 sea swims. Today after 2 days of pool swimming while camping, it simply died. After a few rebnot tries , the screen lights up with no display and the light is trembling.
I can’t find the receipt… Do you know if I can put it under warranty? -
@titansoffitness
You should try warranty.
Suunto RMA is quite good. In Europe, it is 2 years warranty, so your 2025 watch is probably in the window. -
Suunto RMA is quite good. In Europe, it is 2 years warranty, so your 2025 watch is probably in the window.
This should be checked for every country, in Spain is 3 years (for sure).
@mihailo-krivokapic If you do not have the receip, then your serial number applies. The two first numbers are the year of production and 3rd and 4th the week of production. If you are within the warranty period for you country warranty will be applied.
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This should be checked for every country, in Spain is 3 years (for sure).
Is it written somewhere?
On the website, it is international 2 years warranty (for watches)
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