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    Suunto 9 blocked

    Scheduled Pinned Locked Moved Suunto 9
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    • K Offline
      kimnicoli
      last edited by

      Good evening everyone.
      I just experienced an issue with my suunto 9 Baro Black. It always worked perfectly but suddenly for no reasons, is stuck to the same screen since 2 hours ago.

      No button works, the hour doesn’t change, and the screen doesn’t even light up. My phone has lost the Bluetooth connection and what is still constantly working is the wrist HR detector.

      Do you know if there’s a button combination I should press in order to put it back to work or this might be a defect of the product (I bought it 3 weeks ago and never had problems so far!).

      Thanks in advance to anyone who will help

      7 valdis830V 2 Replies Last reply Reply Quote 0
      • 7 Offline
        77alex77 Bronze Member @kimnicoli
        last edited by

        @kimnicoli said in Suunto 9 blocked:

        Good evening everyone.
        I just experienced an issue with my suunto 9 Baro Black. It always worked perfectly but suddenly for no reasons, is stuck to the same screen since 2 hours ago.

        No button works, the hour doesn’t change, and the screen doesn’t even light up. My phone has lost the Bluetooth connection and what is still constantly working is the wrist HR detector.

        Do you know if there’s a button combination I should press in order to put it back to work or this might be a defect of the product (I bought it 3 weeks ago and never had problems so far!).

        Thanks in advance to anyone who will help

        Hello you can try pressing top button during more than 12 seconds, it should start a hard reset of the watch. Never tried myself you will tell me if it works thanks

        K 1 Reply Last reply Reply Quote 0
        • EgikaE Offline
          Egika Platinum Member
          last edited by

          Had a similar issue with the Spartan Trainer.
          Only way to resolve the situation was to let the battery run out of charge.
          Then after recharging the watch came back to life.

          With Spartans the normal re-set button combinations are pressing and holding the top right button or top right and middle button (wich then puts the watch in boot mode and needs a data cable to make it work again) - neither of this helped with my Trainer (and also not the Trainer specific button presses since it has more of them)

          If your HR LED’s are still operating it should not take too long to drain the battery if the normal reset does not halp.

          Cheers

          t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
          Race S All Black - TI Canary - Titanium Courtney

          1 Reply Last reply Reply Quote 0
          • K Offline
            kimnicoli @77alex77
            last edited by

            @77alex77
            Hi Alex! Thanks for your reply!

            It actually worked. Do you have any clue why this happened?
            It suddenly stopped to work when tried to sync with one of the suunto or suunto movescount app

            jthomiJ 7 2 Replies Last reply Reply Quote 0
            • jthomiJ Offline
              jthomi @kimnicoli
              last edited by

              @kimnicoli

              When having both apps installed on the phone it can cause this behavior. Even if they are not running at the same time, it can cause the watch to block. Some users have absolutely no problems, while others experience blocked watches or watches that always restarts several times when both apps are installed.

              1 Reply Last reply Reply Quote 2
              • 7 Offline
                77alex77 Bronze Member @kimnicoli
                last edited by

                @kimnicoli said in Suunto 9 blocked:

                @77alex77
                Hi Alex! Thanks for your reply!

                It actually worked. Do you have any clue why this happened?
                It suddenly stopped to work when tried to sync with one of the suunto or suunto movescount app

                Glad to hear that it helped you. Thanks for your feedback.

                I have only suunto app on my android smartphone and I have never experienced my suunto 9 blocked for weeks . For movescount I use my PC with USB, usually once a week.

                1 Reply Last reply Reply Quote 0
                • aldnetA Offline
                  aldnet
                  last edited by

                  My experience, both apps installed, not at the beginning, but after some time, brings problems with the watch. Remove one

                  Suunto 9 Baro Black (2.11.38)
                  Suunto App IOS 1.50.0 (8284)
                  iPhone 11 Pro (iOS 14 Beta 4)

                  Ze StuartZ 1 Reply Last reply Reply Quote 2
                  • Ze StuartZ Offline
                    Ze Stuart Gold Members @aldnet
                    last edited by

                    @aldnet seconded: my experience of two apps was ‘stop doing that don’t be silly.’

                    https://zulusierra.co

                    jthomiJ 1 Reply Last reply Reply Quote 2
                    • jthomiJ Offline
                      jthomi @Ze Stuart
                      last edited by jthomi

                      Like you and others said, it worked some time, but stopped. It did worked yesterday though.

                      @Ze-Stuart said in Suunto 9 blocked:

                      @aldnet seconded: my experience of two apps was ‘stop doing that don’t be silly.’

                      1 Reply Last reply Reply Quote 0
                      • Dimitrios KanellopoulosD Offline
                        Dimitrios Kanellopoulos Community Manager
                        last edited by

                        The problem with the 2 apps is that they should not run in parallel. Some users forget to close one and perhaps double sync happens

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        1 Reply Last reply Reply Quote 1
                        • valdis830V Offline
                          valdis830 @kimnicoli
                          last edited by valdis830

                          1.2.1 (6332) tried to force failures by launching the app´s at the same time, in inverted order, close / open another while executing earlier. No issues, no blocks, no restarts except as usual. Bluetooth link is always interrupted and is not possible sincronize nothing. I SSU owner!

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