Shimano E-bike systems

ttsirkia

I have still the same problem after all debugging. Where is exactly the option to send logs to Suunto? I tried to follow the instructions for Android but in Suunto 9 Peak view opened from the watch icon in the app, the menu gives only an option to show information about the watch.

Android app version is 29.4.2024 (Beta version).

Raimo Järvi

Click user profile in top left corner, then Settings, and Send Logs to Suunto should be at the bottom

ttsirkia

@Raimo-Järvi said in Shimano E-bike systems:

Click user profile in top left corner, then Settings, and Send Logs to Suunto should be at the bottom

Thanks, now I found it. I tried to follow these instructions without success:
https://www.suunto.com/fi-fi/Tuki/faq-articles/suunto-app/diagnostiikkalokien-lahettaminen-suunto-appin-android-versiosta/

I’ll replay the issue again in the evening and submit the logs for analysis. Thanks for your help!

ttsirkia

@Raimo-Järvi I submitted now my logs. The start of my Gmail address is teemu.sirkia. Thanks for your assistance!

Günter Thurner

Hello E-Bike system developers. I tried to connect my Shimano EPS-8 Ebike with my Suunto 9 and ended up with the issue described earlier. The watch changes between connected and disconnected constantly like an permanent loop. After some second the screen goes back to the level where I choose my APPS. My Suunto is on the latest release V2.26.8. I sended my Diagnose Data using Suuntolink from my computer. Hope you find a solution. Regards Günter

Günter Thurner

@Raimo-Järvi

I already made a post about my issue yesterday. I have the same issue on Suunto 9 that whatch says connects and disconnects for several time before connection closes. I found no way to install newer APP neither from APP Store for ebike APP nor the suunto APP itself or a later version than 2.26.8.

Any other suggestion how to resolve?
Regards
Günter

kuba1234

@Raimo-Järvi Maybe this information will be helpful:

Before last update:

there was issue to connect watch to bike, multiple restarts were necessary to do this
after connection was stabilized all the data was shown on the screen.

After last update:

watch connects to bike instantly
after connection no data is shown

Maybe last update corrected the connection issue and somehow damaged data transfer…?

loviso70

Anche con ultimo aggiornamento di oggi, si connette dopo vari tentativi e, i dati spariscono dopo poche secondi

Raimo Järvi

@ttsirkia Thank you for the logs! And apologies for the wrong instructions in our web site. I guess Suunto app user interface has been updated, but not the instructions. Did you have heart rate belt and/or other Bluetooth sensors connected to the watch when the problem occurred?

@kuba1234 Thank you, I think both issues are manifestations of the same problem (Shimano Bluetooth device is continuously disconnected and reconnected). Last update moved the problem to a later stage and maybe made things worse.

ttsirkia

@Raimo-Järvi said in Shimano E-bike systems:

Did you have heart rate belt and/or other Bluetooth sensors connected to the watch when the problem occurred?

No, no other devices. Just the bluetooth connection to the bike and BT connection between phone and the watch. I didn’t try to switch of the BT of the phone.

GPpov

Ich habe nun meine erste Uhr zurückgeschickt, selbst nach dem letzten Update war keine Verbindung über Bluetooth möglich, bzw hatte sich die Uhr kurzfristig mit dem Fahrrad verbunden und sich dann aber sofort wieder getrennt.

Dasselbe Problem nun mit der zweiten Uhr, die Bluetooth-Verbindung bricht sofort wieder ab.
Jetzt habe ich ein Lock file von der neuen Uhr an Suunto gesendet, mal sehen ob ich eine Antwort von Suunto bekomme

Boss-Hogg-450

@Raimo-Järvi Seeing how this thread hasn’t been updated recently, I just wondered if there have been any fixes / updates to the shimano watch and bike connection issues as detailed by others. I know there was a bluetooth connection update for verticals and race models not so long ago, just wondered if that made any difference. Many thanks.

Raimo Järvi

@Boss-Hogg-450 Fixing the issue with Shimano e-bike and Di2 SuuntoPlus apps requires another Bluetooth update in the watch. Unfortunately it can’t be fixed just by updating the SuuntoPlus apps. Fix hasn’t been published yet, we’ll post an update here when it’s published.

joerocripeh

@Mff73 said in Shimano E-bike systems:

@ttsirkia
https://forum.suunto.com/search?in=titles&term=Shimano&matchWords=any&by=&categories=&searchChildren=false&hasTags=&replies=&repliesFilter=atleast&timeFilter=newer&timeRange=&sortBy=relevance&sortDirection=desc&showAs=posts

Thanks it’s Help Me

FrankyWe

@Raimo-Järvi Dear Raimo Järvis, Question from a new Race2 owner who is reluctant to return this great watch. Is there any word on when the Bluetooth update will be rolled out?

FrankyWe

@Fetzer66 said in Shimano E-bike systems:

@Raimo-Järvi Dear Raimo Järvis, Question from a new Race2 owner who is reluctant to return this great watch. Is there any word on when the Bluetooth update will be rolled out?

sorry, It should of course be Race S, not Race2. I just sent a diagnostic log, but couldn’t specify why I did it. Would that help you? If so, how can I send it to you? By the way, I have swapped my shimano steps e6100 for the shimano steps ew-en100 junction-a kit. But my Garmin devices (Edge bike computer and watch) have no problems with it and Shimano also says that you can swap the e6100 with the en100 junction-a kit. I just want to have a clean handlebar, hence the desire to do it with my new Suunto watch.

psevcs

Today the shimano app worked on my Suuto race s…but only for 1 seccond !

FrankyWe

It still does not work with software version 2.35.36 (Race S model). I’m a bit disappointed, it shouldn’t be that difficult for something like this to work. I would like to open a support ticket, but I have to work myself at the times when the chat is open.

So we have to keep waiting …

Raimo Järvi

@FrankyWe Fixing it requires a Bluetooth update that will be included in next watch software update. I’m not sure when exactly, but soon.

Martin Gaal

hello, I use Suunto 9 Baro, but I was very disappointed that after so long Suunto is not able to solve the problem with the Bluetooth connection. I installed the app successfully in the watch. (Shimano EP8 motor and after connecting, the information connected is displayed for a moment, after a second it disappears and it says disconnection … and separate again it happens all the time and the display on the watch literally flashes, connected, disconnection, connected… please competent either download this app or just do something with it, time is marching on and makes me change my watch to another brand.thanks in advance for any reply