S9PP Dead while charging

[ArthurMartineau]

Hello,
I put my watch on the charger at 55%. I came back an hour later and it was dead. This is the second time it has happened to this watch. The first time was a few months ago but the watch turned back on a few hours later.

It’s been 24 hours and the watch is still dead. I’ve tried holding down the button for over 30 seconds. I’ve tried holding down all the buttons. I’ve tried putting it back on the charger. I’ve tried to reconnect my phone to it via Bluetooth.

Any suggestions?

I don’t swim with the watch. It has worked well up to now. Sometimes it doesn’t charge when I think it should because it’s slightly misaligned.

Thanks!

[freeheeler]

@ArthurMartineau
known and reported.
but what button did you press? 12s upper button should bring the watch back to life

[ArthurMartineau]

@freeheeler Yes it was the upper button.

My software version, according to the phone app, is: 2.33.12

[A Former User]

@freeheeler said in S9PP Dead while charging:

@ArthurMartineau
known and reported.
but what button did you press? 12s upper button should bring the watch back to life

It also happens to me on a weekly basis, sort of power-off interval training.
AUM.

[freeheeler]

@ArthurMartineau
and it is still not booting?

[ArthurMartineau]

Customer support suggested putting it on the charger and doing a 15-second press of the upper button while it is connected to the charger. That didn’t work either, but maybe it will for someone else.
I am sending the watch off to Finland. I live on the west coast of the United States so that will take a while.

[A Former User]

Same way as my S9PP died. Reseller couldn’t/wouldn’t repair and got a refund.

[freeheeler]

@ArthurMartineau
you can try to leave it on the charger for 1-2 days and it might come back. if the other option is shipping back, I would try this before.

[Umer Javed]

@freeheeler I just had another incident like this one. Watch turned off after fully charging and I had to do a soft reset to turn it on.

On the latest firmware. 9pp

[freeheeler]

@Umer-Javed
sorry to hear.
I don’t know details, but I’m sure it’s being worked on

[Efejota]

@Umer-Javed @freeheeler It happened the same to me yesterday. S9PP latest software. Looked like dead, but soft reset made it alive again. I got really scared until I remembered the upper button rule.

J

[pavel.samokha]

Issue is known and will be fixed in the next release.

[SuperFlo75]

@pavel-samokha I‘m really happy that I‘m not affected by these issues after the latest update, but I think these issues (watch dead after charging, not able to sync trainings,…) are really worse and should be addressed by a hotfix, and not by the next (regular) update release!

[pavel.samokha]

@SuperFlo75 I agree

[pavel.samokha]

@SuperFlo75 hotfix released per your request

[A Former User]

@SuperFlo75 said in S9PP Dead while charging:

I‘m really happy that I‘m not affected by these issues after the latest update, but I think these issues (watch dead after charging, not able to sync trainings,…) are really worse and should be addressed by a hotfix, and not by the next (regular) update release!

Now we need to figure out what of these words made its way into the hearts of Suunto’s developers for the next fix !!!

[SuperFlo75]

@pavel-samokha