All Data in Suunto App lost
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[Hi there,
I’ve big problem. After log out and later log in in my Suunto App iOS, all my data were lost. Only the last 30 activities from my Suunto Vertical wer load in Suunto App. Is there anybody with same issue or others could give me help.
All my CTL, ATL, calendars, kilometer, statistic’s seems to past away.
I deleted and load Suunto app new, same issue.
is there a chance to find all my data?] -
@Sportsfreund Are you sure you logged in the same account as before?
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@Sportsfreund
and how long did you give the app time to sync to the servers?
if you expect your data to appear immediately you get the impression it is lost.
let it sync for half an hour or more, in case you didn’t already and let us know.
you can also download the sports tracker app to double check -
@Sportsfreund it happened once to me. I also thought it was lost, but it just needed time to reload all history.
I would try to reinstall app, log on and wait (without doing anything in the app - pairing watch included - until full history his back).
You can also check on sports-tracker if your history is still there (same id than SA).
There is no reason that you « lost » data’s, if you’re logging with the same id you used before.[edit : @freeheeler , mind synchronizing !
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Herr it shows more than 3000 activities. But calendar is empty. In my timeline it shows only a few activities over the last 5 years. Same issue in sports tracker app.
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Workaround, installed Suunto App again on iOS. Same issue.
On the website sportstracker, is all my data shown. But neither in sports tracker app nor in Suunto app my data is shown.
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@Sportsfreund please send logs
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@pavel-samokha Thx, I sent it yesterday. But there I can’t give description for my problem.
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@Sportsfreund
Now, all my data is back.
️ Pavel do you have any information about a workshop from Suunto site?
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@Sportsfreund yes, we found an issue and it should be fixed now
