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    All Data in Suunto App lost

    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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    • TieutieuT Online
      Tieutieu Platinum Member @Sportsfreund
      last edited by Tieutieu

      @Sportsfreund it happened once to me. I also thought it was lost, but it just needed time to reload all history.
      I would try to reinstall app, log on and wait (without doing anything in the app - pairing watch included - until full history his back).
      You can also check on sports-tracker if your history is still there (same id than SA).
      There is no reason that you « lost » data’s, if you’re logging with the same id you used before.

      [edit : @freeheeler , mind synchronizing ! 😊 ]

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      1 Reply Last reply Reply Quote 1
      • SportsfreundS Offline
        Sportsfreund Bronze Member
        last edited by

        e6b59768-0c1b-437d-b6a4-b32b2bfff437-image.jpeg

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        • SportsfreundS Offline
          Sportsfreund Bronze Member
          last edited by

          Herr it shows more than 3000 activities. But calendar is empty. In my timeline it shows only a few activities over the last 5 years. Same issue in sports tracker app.

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          • SportsfreundS Offline
            Sportsfreund Bronze Member
            last edited by

            d99f1dcf-6097-40ed-85fc-7c3100b35d58-image.png

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            • SportsfreundS Offline
              Sportsfreund Bronze Member
              last edited by

              Workaround, installed Suunto App again on iOS. Same issue.

              On the website sportstracker, is all my data shown. But neither in sports tracker app nor in Suunto app my data is shown.

              pavel.samokhaP 1 Reply Last reply Reply Quote 0
              • pavel.samokhaP Offline
                pavel.samokha @Sportsfreund
                last edited by

                @Sportsfreund please send logs

                Opinions expressed are solely my own and do not express the views or opinions of my employer

                SportsfreundS 1 Reply Last reply Reply Quote 0
                • SportsfreundS Offline
                  Sportsfreund Bronze Member @pavel.samokha
                  last edited by

                  @pavel-samokha Thx, I sent it yesterday. But there I can’t give description for my problem.

                  SportsfreundS 1 Reply Last reply Reply Quote 0
                  • SportsfreundS Offline
                    Sportsfreund Bronze Member @Sportsfreund
                    last edited by

                    @Sportsfreund
                    Now, all my data is back. 🤷🏻‍♂️ 🙏

                    Pavel do you have any information about a workshop from Suunto site?

                    pavel.samokhaP 1 Reply Last reply Reply Quote 0
                    • pavel.samokhaP Offline
                      pavel.samokha @Sportsfreund
                      last edited by

                      @Sportsfreund yes, we found an issue and it should be fixed now

                      Opinions expressed are solely my own and do not express the views or opinions of my employer

                      M 1 Reply Last reply Reply Quote 2
                      • M Offline
                        MRobertson @pavel.samokha
                        last edited by

                        @pavel.samokha
                        I know this is an outdated post but I have the same issue. So I’m wondering what the fix was for you?
                        Suunto has said they’re trying to find a solution but it’s been probably a month since I first reported it with no results.
                        Thx

                        pavel.samokhaP 1 Reply Last reply Reply Quote 0
                        • pavel.samokhaP Offline
                          pavel.samokha @MRobertson
                          last edited by

                          @MRobertson customer support will help you

                          Opinions expressed are solely my own and do not express the views or opinions of my employer

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