Suunto support delays/response times tracking.
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Hello everyone,
I would like to track the delays/responsa times that Suunto Support is having.My race arrive into Finland on the 8th of Jan. Last week I contacted support and they told me I should expect 3 more weeks before having my Race repaired…
What is your experience?
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@Luis-Andés-Olmedo
Few years ago I experimented support twice for baro sensor replacement on A3P.
It was around 3 weeks from send to return each time. -
My 9PP has been with Suunto just under 4 weeks. I received a mail last week informing me they were experiencing high load on their service centre so to expect delays.
No idea of how much longer. -
@matthinsh said in Suunto support delays/response times tracking.:
My 9PP has been with Suunto just under 4 weeks. I received a mail last week informing me they were experiencing high load on their service centre so to expect delays.
No idea of how much longer.
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@Luis-Andés-Olmedo It’s definitely a big hassle and I really hope Suunto fixes it quickly, but if I’m not mistaken in the meantime you have a chance to get a watch, so in my opinion I would do that … I would take advantage of every opportunity given to me to make the problem that is ultimately all ours less of a nuisance.
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@robis said in Suunto support delays/response times tracking.:
@Luis-Andés-Olmedo It’s definitely a big hassle and I really hope Suunto fixes it quickly, but if I’m not mistaken in the meantime you have a chance to get a watch, so in my opinion I would do that … I would take advantage of every opportunity given to me to make the problem that is ultimately all ours less of a nuisance.
A chance to get a watch from Suunto? how? where do you ask for that?
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@Luis-Andés-Olmedo said in Suunto support delays/response times tracking.:
A chance to get a watch from Suunto? how? where do you ask for that?
If I am not mistaken, I had read on the forum that they could ship a replacement watch (by paying a deposit, of course). Try contacting support and ask for confirmation
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@robis said in Suunto support delays/response times tracking.:
@Luis-Andés-Olmedo said in Suunto support delays/response times tracking.:
A chance to get a watch from Suunto? how? where do you ask for that?
If I am not mistaken, I had read on the forum that they could ship a replacement watch (by paying a deposit, of course). Try contacting support and ask for confirmation
Thank you. I’ve taken an alternative solution: just ordered a Garmin Epix on Amazon.de at a very good price (450€). When I have my race back I will decide what to do…
