@rooldaa said in Quality Issues S9PP:

Hi there,

After 1,5 years of extensive use I’ve started to have an issue with quality. The lowest button started to stuck physically during outdoor activities when it’s close to zero or below. This is a progressive issue. It happened this winter for the first time and since then it’s becoming more and more annoying.

When I do activity around zero degrees or less and when I try to finish it or to do a lap, after I pushed the button it doesn’t return to “unpushed” state.

Just to follow up. I created a service request and last Monday DHL courier picked my watch up. Suunto received it the very next day and on Wednesday it was fixed. This is what has been done - “I have repaired the buttons of your device. Service includes needed gaskets, functional and waterproof testing”. The watch was sent back to me yesterday and today it has arrived. Excellent service!

Regards,
Anton.