Unable to sync with movescount on my laptop

Dimitrios Kanellopoulos

@brad_olwin said in Unable to sync with movescount on my laptop:

@savage9878 said in Unable to sync with movescount on my laptop:

@brad_olwin why has it only just started happen this hole time I have been able to update both ?

A combination of new SA app and 2.0 firmware in the Spartan…PIA to fix, I ended up having to reinstall firmware twice but all is working as before…just no routes from SA app.

Cc @Jouko-from-Suunto

@Brad_Olwin is completely right and I think we will start getting more and more problems.

Johnnyoz

Проблема в имени пользователя компьютера кириллицей. Смени на компьютере пользователя, напиши латиницей, все будет ок.

ianshowalter

Suuntolink just updated itself to version 2.22.0 on my computer today. Maybe the new version fixes this?
Suuntolink Release Notes

Jouko Tyni

Suuntolink does not sync if the App has marked the watch to unsafe for Movescount, the new Suuntolink doesn’t act any different. If the app has marked the watch, there is no sync to MC anymore. Resetting the watch should resolve it. If not, the full restore will, but you lose the activities. In the app it should be so that until you add routes to watch (or later custom sport modes) the watch is fine to sync on both. If not then we have bug in the app. This has been talked a lot now internally, we need to figure out if we can do it any differently since it is very clear we will have another big issue driving users away from our systems. This is my opinion, not official comment. I’ll try to make this very visible, even it has already been communicated quite loudly. Last time was yesterday for the app program.

Brad_Olwin

@jouko-from-suunto Thanks for the reply…you might here strong words from us and comments that are critical but…we are fans. We all signed up for the beta and we (I hope I can speak for most) believe Suunto makes great products and we want Suunto to grow. I am helping…ordered my S9:)

Shrek3k

@brad_olwin absolutely right … except: I didn’t order the new one

Jouko Tyni

@brad_olwin True, but you know, we need all the fans we can get to use our products. The only way we can fund creation of new ones or making the current ones better.

Brad_Olwin

@jouko-from-suunto Thanks, I have convinced several of my friends to by Suunto devices. My coaching group is almost all Garmin and some are talking about replacing units. Glad the S9 is announced, I will point out the advantages:)

Luís Pinto

@brad_olwin Yes, most friends of mine have Garmin models. Two or three have reliable Ambit Peak. There are very few with Spartan models. For our market just one model is affordable enough for large market implementation, SST. Will be very difficult for people here buy S9. Unfortunately not everyone has the same incoming.

Marius Jacobsen Eggerud

@brad_olwin it most be hard to point people towards S9 when Suunto is selling Spartan with 45% discount.

Brad_Olwin

@marius-jacobsen-eggerud said in Unable to sync with movescount on my laptop:

@brad_olwin it most be hard to point people towards S9 when Suunto is selling Spartan with 45% discount.

Most of the friends I run with will want the battery features…

Marius Jacobsen Eggerud

@brad_olwin I thought they were comming to the old Spartans as well?

@marius-jacobsen-eggerud said in Unable to sync with movescount on my laptop:

@brad_olwin I thought they were comming to the old Spartans as well?

They are dependent on the new GPS chip.

Dimitrios Kanellopoulos

@marius-jacobsen-eggerud said in Unable to sync with movescount on my laptop:

@brad_olwin I thought they were comming to the old Spartans as well?

I am 90% sure they will. Not the fused track though

SlaSh

@dimitrios-kanellopoulos so we can expect FW update on s9 release day?

Dimitrios Kanellopoulos

@slash said in Unable to sync with movescount on my laptop:

@dimitrios-kanellopoulos so we can expect FW update on s9 release day?

it can be a possibility it can be or it will happen like with trainer. 1-2 months after if not mistaken.

oeagleo

I would certainly hope that we wouldn’t have to go with the bugs introduced in the last release for another 2 or 3 months…

Brad_Olwin

@marius-jacobsen-eggerud @Dimitrios-Kanellopoulos I can tweak settings on the SSU to eek out the best battery life but the S9 is much better and part of that is hardware! I can probably run a 100 mile race with the S9 on best GPS fix using an HR strap. This would allow me to have navigation running. I cannot do that on the Ultra, I have to use Good fix and cannot use Nav or have to turn it on and off. Incremental for some folks but for me it is great as in the summer I have multiday trips planned as well. The Fusedtrack appeals to me for the latter as well so I will purchase it. If the OHR gets better, which it might but my experience was not great, I would use it for my weekday runs.

SlaSh

@brad_olwin for running spartan line ohrm works just fine, some inaccuracies can appear on trail running cause of surface changes and bouncing to the ground, but for running I haven’t experienced any issues with ohrm.

Marius Jacobsen Eggerud

@brad_olwin I see your point and S9 appeal to me as well. Just have to wait for a discount (from Suunto?) or I will have to wait until the watch is in stock at my local running store, where I have a fixed discount.