Latest activities not syncing with Suunto App

[Vanessa Koustas]

Hi I’m a Suunto Spartan sports owner and for some reason my latest activities won’t sync with the app.
I have unpaired, re-paired the watch, I have uninstalled and re installed the app. I do receive calls and notifications on watch, and when I go to the app it’s says it syncs the watch and optimizing GPS and when it says done the latest activity I see is from 4days ago ?
I also have Strava as a partner and there too, nothing new.

[Mff73]

@Vanessa-Koustas said in Latest activities not syncing with Suunto App:

Hi I’m a Suunto Spartan sports owner and for some reason my latest activities won’t sync with the app.
I have unpaired, re-paired the watch, I have uninstalled and re installed the app. I do receive calls and notifications on watch, and when I go to the app it’s says it syncs the watch and optimizing GPS and when it says done the latest activity I see is from 4days ago ?
I also have Strava as a partner and there too, nothing new.

Hi,
Strava will have activity only after SA has it in cloud, so first thing is to get activity in SuuntoApp.

First check : did you eventually upgrade watch firmware after your activity and before syncing with App ?
Second check : in you watch logbook, do you see some ascent or HR graphs for that particular activity ?

Eventually, reboot your watch (hold upper button more than 12s) and if nothing in App after sync, reinstall app again

[Vanessa Koustas]

Hii thanks for the reply. I do have the latest firmware on the app and the watch. But !
Yes, I notice that 2 latest activities don’t have the HR graphs anymore, where have they gone ?

[Mff73]

@Vanessa-Koustas
Do you update the firmware of the watch AFTER your 2 latest activities ? If yes, there are no more real data in your watch to be synced with the watch (just minimum summary information) --> all activities prior to FW update are no more synceable

[Vanessa Koustas]

Yes I updated everything after.
🤬🤬🤬🤬

[Mff73]

@Vanessa-Koustas
so, you lost those activities details, sorry.

You can eventually add them manually in SuuntoApp with minimum information from what is in watch logbook : it is the best you can have now

[Aleksander H]

@Mff73 how does this happen? Does the app not ensure all activities are copied over before an update?

[Mff73]

@Aleksander-Helgaker said in Latest activities not syncing with Suunto App:

@Mff73 how does this happen? Does the app not ensure all activities are copied over before an update?

depending on each situation : if app is not connected or any issue during sync prior to FW update (with Suuntolink on desktop), then … What could be good, but my last Spartan update was so long ago, could be that Suuntolink sync to SA cloud before any update or at least warn the user he may loose data if not.

[Dimitrios Kanellopoulos]

There is a big warning on SuuntoLink saying this exact thing before you update.

(you have unsynced activities yadi yada)

We cannot really stop you / force you to sync before the update happens.

[Mi_chael]

@Dimitrios-Kanellopoulos

It’s possible to program Suuntolink to auto sync before a firmware update?

[Dimitrios Kanellopoulos]

@Mi_chael Suuntolink atm does not sync to Suunto app. The reason is that Movescount is still around In the future yes.

[Mi_chael]

@Dimitrios-Kanellopoulos

Thanks

[Mff73]

@Dimitrios-Kanellopoulos said in Latest activities not syncing with Suunto App:

@Mi_chael Suuntolink atm does not sync to Suunto app. The reason is that Movescount is still around In the future

Suuntolink does not sync to SA ? Or just for Ambit series and not for Spartan/S line ?

[Dimitrios Kanellopoulos]

@Mff73 correct. Only for Ambits since they are cable based (also) etc. (and other devices).

[emr2020]

@Mff73 In my case I have Suunto5 and I did a big activity, 5hours and half of 110 Km, recorded on the watch. It keeps syncronizing and it seems that everything is fine but could not “read” the activity. Finished the activity I did a second one, 25 minutes stretching, and the app synchronized this latest, in a normal way. So it seems the big one is like invisible for the APP…any proper solution to suggest on this case?