S9 Baro crash in altimeter menù
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Hi Dimitrios and thanks for your interest. It happens often: from 19 december (when I received new S9B…) it happens five times.
Thanks a lot.
Matteo
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@matteo_000 if it keeps happening it might be hardware issue. I would get it replaced. If you need help I can help you get this done
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Hello!
I have the same problem. Already talked to Dimitrios about it. It seems to happen while entering Altitude menu too fast (enter menu straight after scroll). I usually wait those white up and down menu arrows to disapper before entering.I have avoided any crash that way.
I saw this topic and tried to crash my watch. Took only three times and boom, reboot. In 2 hours two times more.
Which watchface are you using? I use the one with barometer on outer ring (with baro trending and altitude). I use yellow color. Reboot issues started after installing firmware with new watchface. I tried other watchfaces also but they seem to be stable.
Could other people try with mentioned watchface if it causes crashes?
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@Jugger I can’t reproduce it.
I scroll all the way down to the altitude and then as fast as I can to altiude graph->barometer->altitude->altitude graph but it keeps working. Both with touch and buttons -
@surfboomerang And you did use that certain watchface? It happens seldom.
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@Jugger yes, I will try some more.
You mentioned yellow color. That means you have a green baro outer right right? -
@surfboomerang That’s right.
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@Jugger Can you post a video? I can’t make it crash. Maybe I’m reproducing it wrong.
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Hey guys, can you send logs via the Suuntolink and give me the ID ?
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Here’s my log 2093490669333900. Few minutes after crash.
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@Jugger and @Dimitrios-Kanellopoulos I have tried to crash the watch like you described (about 15 times) and it has had one crash (ID 282087109534000).
Usually I use the watchface like you said (with barometer on outer ring with baro trending and altitude/hPa - red colour). In the last crash has that with the outer ring with sunrise/sunset/moon phase - yellow color but maybe the colors aren’t the problem (…only watchface?!?).
I check often baro info on the watch because I’m passionate about meteorology. If the problem is only the fast access to alti/baro menu, I will check/access more slowly…
@Dimitrios-Kanellopoulos this is the logs list sent with Suuntolink:
636599218900 (crash around 20:40*) 31/12/20
6823202005300 (crash around 14:09*) 01/01/21
282087109534000 (crash around 18:42*) 04/01/21
(*) local time; GMT+1Thanks to all.
Matteo -
Finally I got video uploaded to Dropbox. This time I got lucky and my watch rebooted on my first attempt. Total crashes today: five times.
And to @matteo_000 wait for white menu arrows to disappear then it should be fine
Video is around 50mb. Hopefully it works.
https://www.dropbox.com/s/5s6ue6nhdzdwcvk/Video 4.1.2021%2C 20.06.23.mov?dl=0
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@Jugger I did exactly what you did a dozen times, but I’m still unable to let it crash.
Does the watch also crash if you do this with touch instead of the buttons?@Dimitrios-Kanellopoulos Could it be production year related? My s9b is 2 years old.
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@surfboomerang I tried and after a while it happened also with touchscreen. Just going in and out to alti menu. Don’t have to scroll to watchface.
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I’ll forward this to the sw team, but imo as others don’t have this issue and since I have seen these type of issues getting a watch replacement new , I would recommend the same.
It can be hw fault that crashes this! Ie not isolated component.
In regards to that, can it be clothing, place etc ?
Ie electrostatic
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@Dimitrios-Kanellopoulos I doubt that static electricity has anything to do with it. Crash can happen anywhere. With different clothes and temperatures. I would like to replace my watch if possible.
Like I’ve said reboot happens random. Not everytime like on video.
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@Jugger ask support and pm me the case ID to try to speed this up and bypass the support scripts
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Dear all,
in these days I have tested much time the function ALTI-BARO and I found:- the crash can happen ONLY with the watchface with barometer on outer ring with “baro trend” and altitude/hPa info;
- it NEVER happened with other watchface;
- with others watchface the access to submenù (ALTI->GRAPH ALTI->GRAPH BARO) is much faster than with watchface with “baro trend”; with this the slide/swipe it seems more slow…someone could try it ?
- touch or bottons use is the same; there isn’t difference;
- my S9B is new (less than a month…arrived to me 19th last december) and if @surfboomerang has had the same problem with his watch two years old…maybe insn’t hardware problem… I think;
It could be a bug of the new watchface or last FW update ???
@Dimitrios-Kanellopoulos I tell you others new ID log sent immediately with Suuntolink after the reboot:
446884534921400
452235984552900I think that I will waiting to replace the watch to understand if the problem can resolve (maybe with new FW update ?!?) because all the others functions seems ok. In case I need it I will advise. Thanks for your support!
So this is my little experience that I hope could help.
Matteo
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@matteo_000 said in S9 Baro crash in altimeter menù:
my S9B is new (less than a month…arrived to me 19th last december) and if @surfboomerang has had the same problem with his watch two years old…maybe insn’t hardware problem… I think;
Small correction.
I can not reproduce the problem with my watch. I tried many times, with the baro trend selected, to let it crash but I failed to reproduce the issue.Also I haven’t noticed that the menu is much slower with that particular watch face. I will pay more attention to it.
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Ok sorry for my mistake…so @Jugger how old is your watch ??? Do you have detected the same difference between the watchface “baro trend” and others??? Thanks
Matteo
