Suunto 9 service problem
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@filip-vodopija 6 months is way too long. Most people have their watch back in a couple of days/weeks.
Have you tried contacting Suunto support by phone or email about your case?
You can also try checking the status on their customer portal:
https://repair.suunto.com/CustomerPortal/CheckRMAStatus -
I don’t know how it works in your country, but in mine, after 31 days without any news you can ask you money back.
But 6 months…it must be some error. For sure not the normal procedure. -
@filip-vodopija
Out of curiosity … you never tried to contact support in 6 months ?SVTS - 2.50.28
SSSWHR BARO Amber - 2.8.32
Samsung A5 2016 - Android 7.0
Samsung A33 2022 - Android 16 - One UI 8.0
Suunto App Android 6.11.8 beta
Suunto App IOs 3.8.1 (21743) beta on MBP M1 Max -
In what customer services is your watch? store? via web?
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@sartoric of course I’ll try contact, indeed they send me back watch twice in the same condition as I send them (with a letter in which they said that watch is working (that’s true but watch have three bubbles under glass and no any mechanic damage because I understand if I make mechanic damage that there is no warranty- but they never told me that I broke any warranty rule, they don’t give me watch and said it’s not cover by warranty?!?!?? It’s really strange I leave my watch on authorized service on 15/6/2020.
On official’s web this local service is authorized service - but I m sure that they send watch somewhere.
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@filip-vodopija sounds like you are dealing with a third-party official support thing in your country. I would suggest you to contact global support at Suunto and tell them about your experience with this specific outlet.
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Try reporting your watch problem on the Suunto repair portal.
Mine got picked up, repaired/changed and sent back all within a week!https://repair.suunto.com/CustomerPortal/RepairCustomerPortal
Suunto Vertical Titanium Solar
OnePlus Nord 4 -
hi, wants to know ho can i have a route and coming bak to the plase i run, from my suunto 9 , PLZ help me
hamid
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my fone ia samsung A50, and my phone number is EDIT BY MODERATOR
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@hamidgerveh said in Suunto 9 service problem:
hi, wants to know ho can i have a route and coming bak to the plase i run, from my suunto 9 , PLZ help me
I deleted your phone number in last post.
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@surfboomerang Thx, I tried over this Suunto repair portal and it says there:
“Ticket already in open state with this serial number”
I am already hopeless
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@filip-vodopija hi I can help here if you give me your serial number in pm
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