Suunto 5, lost bt connection, broken status etc.

[Łukasz Szmigiel]

Hello,

I had a weird bug today that seems to be solved with soft reset but I’d like to report it anyway.

1. Watch was unable to connect to SA, it was resetting the connection, SA trying to reconnect with no effect.
2. Went to watch settings and general info to see if AGPS date is current.
3. While AGPS date was current, almost all other fields were empty (gps firmware version, valencell, even watch sn was missing).
4. After returning to main watch screen sun availability indicator (the line around watch face) was missing.
5. Performed soft reset, everything got back to normal.

Notable things I did before: I’ve paired H7 heart rate monitor yesterday with watch and went to workout screen to check if it’s working. Left watch on the table overnight.

I’m on 2.11.38 and 4.24.2 (android).

[cosme.costa]

@Łukasz-Szmigiel this has happened to me with the S9 Baro, both things and the soft reset solved it the three times I had issues, two times the sunr ring and one the missing information. I think this last firmware is not as stable as the previous ones, hope all this is solved with the next one.

[Łukasz Szmigiel]

@cosmecosta thanks for the info, so far I had only two soft resets - one a long time ago when I was trying to save poi (stuck on saving) and now.

[Łukasz Szmigiel]

FYI I’ve encountered this bug again today.

Notable observations:

• Did 15k run today with H10 paired.
• Had watch sitting on the table for the rest of the day.
• The watch had more than 80% battery before the workout.
• Daily HR and sleep tracking is off.
• Problems begun after I started using H7 and later H10.

Photos:

1. Above: Missing sun ring.

2. Above: Missing certain watch IDs.

@Dimitrios-Kanellopoulos can you report this please? Or should I contact support? Btw. can support access forum’s links after they are shared with them?

[Brad_Olwin]

@Łukasz-Szmigiel You shouldn’t be having these issues but have you considered purchasing the Suunto Smartsensor? It can record HR without the watch and sync back to the watch. I am using mine that came with an Ambit and have 0 issues with any of the Suunto watches I have it paired to.

[Dimitrios Kanellopoulos]

@Łukasz-Szmigiel reporting this

[Łukasz Szmigiel]

@Brad_Olwin I bought H10 as I borrowed H7 for testing. It worked, the belt was OK so I didn’t want to search elsewhere. I also read in few places that Suunto’s HR sensor has its flaws and for many Polar is superior and since the price is similar… Well.

The thing is - I’m not even sure it’s related to HR belt. The bug is weird as it doesn’t happen during the pairing or when connecting or during the training. It seems random but a) it obliterates watch’s connectivity via bluetooth until soft-reset and b) it started after I paired H7 and then H10 so I believe it might be connected to how S5 (and S9 - see @cosmecosta’s post) handles Polar’s HR sensors.

Perhaps there’s a memory leak that manifests itself later?

@Dimitrios-Kanellopoulos thanks, I appreciate it. I’ve also asked on Polish Suunto FB group if anyone encountered such issue - so far no luck.

[Dimitrios Kanellopoulos]

@Łukasz-Szmigiel first time I see this. I created a bug about this on the internal tracker.

However, the time is not enough for it to be included in the next release I think.

If it has not passed much time till this happend you can try to send the logs.

However: Please next time, when you see this state, as soon as possible, please connect it to SL send logs and paste here the log id (Its anonymized). Then this can be solved much more easy.

[cosme.costa]

@Dimitrios-Kanellopoulos said in Suunto 5, lost bt connection, broken status etc.:

@Łukasz-Szmigiel reporting this

This issue is not only for the S5, it is also for the S9. It is the same issue that I have had some times and I also have reported here. I’ve been using the polar H10 and polar OH1, the OH1 for the last two weeks with no time for issues, well in fact the other day I lost the sun ring in the watch face and I thought I had the issue again but pushing the upper button once and then going to the main screen the ring returned. As @Łukasz-Szmigiel says the issue is quite random and I can’t tell it is related to Polar, never has happened to me during activity, starting it or saving it. I’ve been using the Polar H10 with the Spartan Ultra and with the S9 with previous firmwares without issues.

@Brad_Olwin, we do not know if the problem is polar sensor so we can’t say the issue will be solved using the Smart Sensor. In fact there are a lot of people in this forum using polar sensors without problems. I did not notice this issue just after firmware upgrade and connect to the sensor, it appeared some weeks/month later. Could be that @Łukasz-Szmigiel links the issue with the polar and in reality is related with using time, watchface, GPS signal, some corrupted firmware during the upgrade…I do not know I only can guess. Besides I have to return my smart sensor when I got my S9 (I was already using the polar H10 due the belt failures (no new version at that time)), @Dimitrios-Kanellopoulos if suunto is willing to give me a smart sensor for testing I can do

[Łukasz Szmigiel]

@Dimitrios-Kanellopoulos sure, will send the report if it happens again. Debugging without being able to reproduce and not having the logs is pretty dramatic, I know.

What might also be important is that I’ve noticed the watch interface slows down significantly when this bug occurs. Screen lags and response after pressing buttons is poor. Even the watch face when refreshing the minutes is so slow that it literally disappears for a second or two and then reappears with +1 minute.

[Brad_Olwin]

@cosmecosta said in Suunto 5, lost bt connection, broken status etc.:

@Dimitrios-Kanellopoulos said in Suunto 5, lost bt connection, broken status etc.:

@Łukasz-Szmigiel reporting this

@Brad_Olwin, we do not know if the problem is polar sensor so we can’t say the issue will be solved using the Smart Sensor.

@Dimitrios-Kanellopoulos is looking into this but I can say with confidence, this does not happen with the Smart Sensor. It should work, but the Smart Sensor belt issues have been fixed. I have literally thousands of exercises with the SmartSensor. I sympathize but if you are in the market for another HR sensor or if the Suunto one goes on sale it might be worth getting.

[cosme.costa]

@Brad_Olwin said in Suunto 5, lost bt connection, broken status etc.:

@cosmecosta said in Suunto 5, lost bt connection, broken status etc.:

@Dimitrios-Kanellopoulos said in Suunto 5, lost bt connection, broken status etc.:

@Łukasz-Szmigiel reporting this

@Brad_Olwin, we do not know if the problem is polar sensor so we can’t say the issue will be solved using the Smart Sensor.

@Dimitrios-Kanellopoulos is looking into this but I can say with confidence, this does not happen with the Smart Sensor. It should work, but the Smart Sensor belt issues have been fixed. I have literally thousands of exercises with the SmartSensor. I sympathize but if you are in the market for another HR sensor or if the Suunto one goes on sale it might be worth getting.

Sorry @Brad_Olwin, maybe I wasn’t clear with my explanations. I do not doubt of the accuracy of the smart sensor, and I do not doubt of the new belt, if you read my post I also say that the Smart sensor is more comfortable than the polar. I used the smart sensor with the Ambit Vertical and the Spartan Ultra util I had to change 3 belts in a year, then I decided to switch to Polar because of the positive comments in this forum, probably if I would have known that Suunto was testing new belts I would have not bought the polar. The polar worked flawlessly with the SSU and when eventually I switched to the S9 I had to return the smart sensor too, which wasn’t an issue because I wasn’t using it. Then I was still using the polar with the S9 without problems and with the last firmware this strange bug that @Łukasz-Szmigiel and I suffer pop up, but doesn’t mean that is related to the HR belt, is only a guess because he (@Łukasz-Szmigiel ) is the only thing that did different than with previous firmware but in my case, nothing is different from previous firmware so I do not link the bug with the polar sensor.

Returning to the topic of the strap, even if it is off topic for this post, I like strap sensors but in warm time, I live 100 km far from Barcelona so it is 9 months a year, the straps give to me some nasty bruises, even blood spilling from them. The bruises are bigger with the polar than with the smart sensor, for that reason I tried the S9 OHR but is not working for me (I tried all the possibilities regarding watch position) and eventually decided to go for the Polar OH1, which is working really well for me. If Suunto would have had an OHR like the polar I surely would have bought it.

[Łukasz Szmigiel]

FYI: one guy on Polish fb Suunto group acknowledged he once had this bug happen to his S9 but he doesn’t use hr belts at all.

It might be just a coincidence that I’ve started experiencing it after I introduced hr belt to my training. However - this bug was nonexistent in previous firmware.

[Dimitrios Kanellopoulos]

@Łukasz-Szmigiel I am suspecting gps time issue.

The Suunto guys asked for logs to be able to debug this issue.

[cosme.costa]

@Dimitrios-Kanellopoulos said in Suunto 5, lost bt connection, broken status etc.:

@Łukasz-Szmigiel I am suspecting gps time issue.

The Suunto guys asked for logs to be able to debug this issue.

To have this logs do you need them when the issue appears? If it pops up again I will get them with Suuntolink, that’s ok?

[Dimitrios Kanellopoulos]

@cosmecosta for sure. That’s the way.

The thing is that logs are rotated every some hours.

So the sooner after the issue appears the better.

And yes preferably suunto link else via suunto app is also possible but then I need account emails etc.

Suuntolink gives a log id that works better.