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    S9 reboots and freezes on "update" screen

    Scheduled Pinned Locked Moved Suunto 9
    21 Posts 8 Posters 1.8k Views 8 Watching
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    • M Offline
      miniping Bronze Member
      last edited by

      Well, it has failed, back to square one with the same bug.
      I guess it’s now time to send it to Finland !

      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager @miniping
        last edited by

        @miniping and I suppose you have tried to reset it to facory right?

        Community Manager / Admin @Suunto
        Creator of quantified-self.io a portal that allows you to analyze your data from various providers, upload fit activity files to Suunto app, gpx routes and more…

        M 1 Reply Last reply Reply Quote 0
        • M Offline
          miniping Bronze Member @Dimitrios Kanellopoulos
          last edited by

          @Dimitrios-Kanellopoulos I reseted it with suuntolink 2 times

          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager @miniping
            last edited by

            @miniping ok clear. Yes I think then it might need it’s mama.

            Community Manager / Admin @Suunto
            Creator of quantified-self.io a portal that allows you to analyze your data from various providers, upload fit activity files to Suunto app, gpx routes and more…

            1 Reply Last reply Reply Quote 0
            • M Offline
              miniping Bronze Member
              last edited by

              poor thing !
              Hopefully I get it back soon, its papa needs it !
              I’m interested about the feedback of some who sent back their suunto in Finland: how long did it take from the moment you gave it to UPS to the moment UPS brought it back ? Is it more like 1 week or 1 month ?

              Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
              • Dimitrios KanellopoulosD Offline
                Dimitrios Kanellopoulos Community Manager @miniping
                last edited by

                @miniping from the moment you sent it it should be 1 week max.

                Community Manager / Admin @Suunto
                Creator of quantified-self.io a portal that allows you to analyze your data from various providers, upload fit activity files to Suunto app, gpx routes and more…

                1 Reply Last reply Reply Quote 0
                • M Offline
                  miniping Bronze Member
                  last edited by miniping

                  So my watch was sent yesterday and is already on the way back to my place. It’s expected around monday !

                  • Pluses:
                    • Amazing support (30h from the phone call to suunto to reparation notification…)
                    • Thanks to the community for the first troubleshooting
                  • Con:
                    • the watch seems unreliable to me from now on… Let’s hope that was a faulty one and that never happen again.
                  Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager @miniping
                    last edited by

                    @miniping keep me posted please

                    Community Manager / Admin @Suunto
                    Creator of quantified-self.io a portal that allows you to analyze your data from various providers, upload fit activity files to Suunto app, gpx routes and more…

                    1 Reply Last reply Reply Quote 0
                    • Pierre-Luc GaudreauP Offline
                      Pierre-Luc Gaudreau
                      last edited by

                      Hi , i just receive the suunto 9 baro . It work for 1 hour and did the same problem . Freeze on update screen…try reset and hard reset with sunnto link but nothing work…probably have to return it or a solution exist…

                      Thanks

                      isaziI Mff73M 2 Replies Last reply Reply Quote 0
                      • isaziI Offline
                        isazi Moderator @Pierre-Luc Gaudreau
                        last edited by

                        @Pierre-Luc-Gaudreau well the OP of this topic had his/her watch replaced, and didn’t write again, so I would suggest you to contact support, especially if you just bought the watch.

                        Watch: Suunto Vertical 2 Titanium Black

                        Blog: isazi's home

                        1 Reply Last reply Reply Quote 0
                        • Mff73M Offline
                          Mff73 @Pierre-Luc Gaudreau
                          last edited by Mff73

                          @Pierre-Luc-Gaudreau said in S9 reboots and freezes on "update" screen:

                          Hi , i just receive the suunto 9 baro . It work for 1 hour and did the same problem . Freeze on update screen…try reset and hard reset with sunnto link but nothing work…probably have to return it or a solution exist…

                          Thanks

                          Eventually, try this :
                          Screenshot_20200527-160235_Lite~(1).jpg

                          SSU (retired), SV1, SV2
                          Wife : S9PP
                          SA: Always the latest beta :)
                          Android + Galaxy S205G

                          vr2udtV 1 Reply Last reply Reply Quote 0
                          • vr2udtV Offline
                            vr2udt Bronze Member @Mff73
                            last edited by

                            @Mff73 May I know which thread was this quoted from? Several of my friends also had this symptom recently, I would like to read more about it. Thank you

                            EgikaE Mff73M 2 Replies Last reply Reply Quote 0
                            • EgikaE Offline
                              Egika Platinum Member @vr2udt
                              last edited by

                              @vr2udt that’s from Facebook

                              t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Titanium, S9PP Titanium, Vertical All Black, Race Titanium Charcoal, Race S Titanium Courtney, Run Lime, Race 2, Vertical 2 Titanium

                              1 Reply Last reply Reply Quote 1
                              • Mff73M Offline
                                Mff73 @vr2udt
                                last edited by

                                @vr2udt
                                Yes from Facebook, but the same in some place in this forum.
                                https://forum.suunto.com/search?term=shipping mode&in=titlesposts
                                Thanks to @sartoric who have shared this search link today as well 👍😁

                                SSU (retired), SV1, SV2
                                Wife : S9PP
                                SA: Always the latest beta :)
                                Android + Galaxy S205G

                                1 Reply Last reply Reply Quote 2

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