Syncing problems Ambit3 with iPhone11

chrish

@Cookiemonster
I’m not so sure it’s a serious bug, it may just be that Suunto isn’t staffed to handle it in a timely fashion. From what we’ve seen from them in the last 2+ ish years since the Spartan release, to transitioning from MC to SA, to branching out to the S series product line, to now this addition of S7 Wear OS line. That means they are dealing with now what are at least 3-4+ active product lines and 1.5 to 2 app/syncing platforms. I suspect (no proof) that they are moving from ‘get this out’ to ‘get that out’ with all hands on deck. I might be wrong, but this all seems like not enough staff to handle the multiple transitions and product releases they have bitten off and be able to also squash bugs in a timely fashion. What used to be 2, 3, 4 watch firmware and feature releases per year is now much less frequent.

AinaVanteilla

After the new APP release and IOS update, connection to the watch seems to work better (well updated 3 hours ago). So far all the syncs have failed (4/5 activities).

Also because the activity syncing fails, the watch is not abel to pick up new settings like a different time. Would be great to get the watch to match my current timezone.

I did sync those activities to Movescount via laptop and Moveslink. Suunto app considers them to be not synced.

My data is also kind of fucked up now that I had to use Moveslink to get activities downloaded somewhere… Movescount activities are not in Suunto app. A bit afraid to use the mass import as it doubled my activities on the previous import. Well all should be in Strava

JohanT

@AinaVanteilla nothing new! I am resigned to the fact that it may never work the way it used to.

@JohanT I can totally identify with your frustrations While I had some success with my Ambit 3 Peak Bluetooth sync on IOS (iPhone 8 ) its nothing more than hit-and-miss, sketchy, unreliable. Current solution is: cable sync on Mac to Movescount, view activities in SportsTracker app (same database, same login as SA). Have ditched SA until it is worthy of a spot on my home screen. Maybe the Ambit 3 just doesn’t do long distance relationships, and thrives on close physical contact. But seriously, I hope Suunto can sort their out; Ambit 3 is such a stellar—and relevant—watch in 2020.

JohanT

@Alistair_d I agree. Yes, the Ambit3 doesn’t have all Gucci bells and whistles like the newer watches, but it still does the job for what I need it to do.

@JohanT

F F

I am using an iPhone XS with an Ambit3 Peak for years and the data sync has always been very unstable. Since I have to use Suunto App the connection got even worse than it already was with Movescount App. Sometimes (about once a week) the watch loses the connection to the phone completely and has to be paired again. When I finished a move and the watch still has the connection to my phone it takes several hours for the sync to be finished. (I finished a 3 hours bike ride at 3pm, the sync still isn´t finished and its 6pm)
I am so frustrated and disappointed by the software quality of Suunto. I was confident that the bugs get fixed soon for years now but my patience is really coming to an end soon.

I mean this is obviously the official Suunto Forum and there are a lot of users that have issues syncing moves. There is no new statement regarding this issue from the Suunto support for 4 weeks now.

I am wondering how a company with this attitude regarding customer support can survive.

I am no software developer but I really can´t imagine that its rocket science to figure out what exactly the problem is and to communicate it to the users. There are so many cheap gadgets that exchange data with my phone and Suunto obviously is not capable of even finding the problem.

The Ambit 3 is such a reliable watch that offers everything I need but the Suunto Software is a complete mess that destroys the whole experience. If my english was a little better I´d find a more appropriate description for what I think about it.

Cthulhu

I fully agree with you! It’s very unbeliveble such a behaviour from this company. Now I’m using an iPhone 11Pro and it is not possible for me to syncronize activities from Ambit 3 Peak to Suunto app. The only chance is to connect my device to a PC using the cable. I can also add that in the past I used an iPhone 6 and the situation was the same having same problems.

Karki Amrish

@loasca Any Sulotion you receive? Thanks in Advance facing similar issue.

loasca

@Karki-Amrish still no solution

entropia437

Same problem Ambit3 Peak and iPhone 11 Pro.

Paired OK
No sync activities
The latest update of frebrero does not solve the problem

pcarval

Still no news
This the “World Vertical Week” and for support is it the “World perfect support week” ?

Fenr1r

@pcarval To be fair to Suunto, “World Vertical Week” is going to have its ups and downs.

Maryn

@entropia437 try kill other sync apps.
On ios 13 (iphone XR) I need to stop working polar flow in the background then it is starting to sync with Ambit 3 P.

Cthulhu

I don’t want to bore anyone by describing the synchronization problems I’ve had since the introduction of the Suunto app to replace Movescount. I just want to say that my activities are no longer downloaded from the Ambit 3 Peak to the Suunto app; only using the cable and a computer can I back-up and analyze them with the Strava app.
I am really bewildered by the lack of sensitivity of this company that seems not to understand that nowadays it is essential not only to propose a state-of-the-art technology but also to give an adequate support to the customer. For this reason my choice will no longer fall on Suunto products when I have to replace my devices (a Suunto D6 and an Ambit 3 Peak).

freeheeler

@Cthulhu
I saw that you’ve commented on a topic that is related to A3P sync to SA on an Iphone.
Could you please specify the details of the issues you observe together with what you have tried so far and what SW versions you are running for SA and phone OS?
I’m on android and hence not of much help here… but what I know is that Suunto is still developing and improving SA and especially the integration of A3P.
As long as there are still issues it will always help Suunto to send feedback and for sure it is not the final state as long as it is still buggish

Cthulhu

@TELE-HO
The application freezes during GPS optimization, failing in the attempt. Also, my tasks are no longer synchronized from the Ambit3 to the Suunto application (initially only tasks longer than one hour were not synchronized). Very often the device disconnects from the iPhone for no apparent reason.
Suunto support has offered a number of solutions:

GPS reset (in the main menu)
Disconnection of Ambit 3 from iPhone and subsequent new connection
Forced firmware update (with loss of all data on the watch).

Previously I had an iPhone 6, now I have an iPhone 11 Pro (IOS 13.3.1), always the same problems. The Suunto application is 1.14.1 (7857).
I wish you better luck!

nseslija

@Cthulhu Maybe to try with latest beta SA for iOS…

jthomi

If you search the Internet for bluetooth problems with the latest iPhones and latest iOS, you really find A LOT of devices which are having problems with syncing. Not that I defend Suunto here, but they are not alone with this.

Cthulhu

@nseslija
Now I have version 1.15.1 (7929) of Suunto App. Same problems. No sync!