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I received another reply from Suunto after they allegedly escalated my issue. At no point did I ever mention it was a HR strap issue and quite clearly stated it was wrist HR since the last update! Im right in thinking that none of this answer is relevant to wrist HR? Anyway, Happy New Year to everyone, wherever you are!
Here’s the answer below: -
We would like to let you know that if the HR readings are inaccurate it might be because electrodes are not wet enough. It might be as well because the belt is slipping.
How to proceed:
Use gel instead of water if that was not done yet, put some water on the chest and moisture both sides of the textile strap.
Wear it tighter if you haven’t tried yet or if it’s not too uncomfortable.
Change battery, this can always be an issue.
Hope this helps. -
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@Dimitrios-Kanellopoulos I’ve been asked by support to do a hard reset. Is this the full factory default or the procedure known as a soft reset, which I haven’t been asked to do at all?
If it’s the factory option, should try a soft reset first? Or is none of this going to work?
Many thanks,
Darren -
“factory” it’s not “soft” reset
You can try a soft reset, but if support suggested a full reset , probably it won’t be useful.
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@sartoric said in SSWHRB Wrist HR Poor Since Latest Update:
“factory” it’s not “soft” reset
You can try a soft reset, but if support suggested a full reset , probably it won’t be useful.
Thanks. I’m guessing I’ll only lose the log, my personal data and the bluetooth pairing. All my custom sports modes should just sync from Movescount, yes?
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@Darren_M
It should, but let’s wait a confirmation from someone who already did it.I did a re-flash some weeks ago, but it’s not the same as a factory reset.
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Cheers buddy!
I’m going to check if the soft reset I did makes a difference. So tomorrow, I’ll do a short run and I’ll know straightaway!
Thanks!
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My SSWHRB is producing good HR data after a factory reset. I’m not sure why Suunto support felt the need to play games for 4 emails before giving me the solution. However, it’s good and I’m happy. Just thought I should report back with the conclusion to the issue.
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Having similar issue and just want to be clear soft reset did nothing and factory reset fixed it? Thanks
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@fritzbt2013 That’s exactly right!
