Watch not connecting to wifi for map download

[isazi]

@9ppuser as said earlier, the error is known and under investigation, is almost certainly not firmware related, and what you should have done instead of downgrading/resetting/andsoon was to wait that the server side issues are solved…

[BrunoH]

@isazi Also deleting maps from the watch is stuck. Perhaps these are related problems? It’s been like this for five minutes now.

[9ppuser]

@isazi Thanks, and yes, you are right, I tried that yesterday, when it wasn’t yet clear that it might be a server issue… I’ll stay patient

[isazi]

@BrunoH yes, map operations are all dependent on the server

[isazi]

@9ppuser it should be fixed soon

[Johan Mer]

I can confirm the same issue on a Suunto Vertical 2 running firmware 2.56.28.

The first offline map downloaded a couple of days ago, no problem. But every attempt today reports “Connection to wireless network failed.” Removing and re-adding the network, rebooting the watch and retrying manually did not help.

I pulled the watch’s system-event logs, they show that the message on the watch is misleading:

Known network: [redacted]
Conn: [redacted] (-49 to -55 dBm)
Https aborted:4
Try resume https (1/10) …
…
Try resume https (10/10)
DL (0%)
DL GET resultCode=500
The watch is therefore successfully associating with the Wi-Fi access point, with a strong signal. The failure occurs afterwards, when starting the HTTPS request.

The same Https aborted:4 error also appears when the watch tries to download ephemeris and weather data. This suggests a general HTTPS/TLS or backend-service problem rather than incorrect Wi-Fi credentials, weak signal, map storage, or a specific map region.

The logs shows the earlier map download completed with HTTP 200 responses on the same network and the same firmware, so the network configuration has previously worked.

[UjcoCZ]

@Johan-Mer That’s a great explanation, thanks

[ninours]

@isazi Are you sure ?, because I have the same problem since few weeks on my Vertical V1, and nothing comes

[isazi]

@ninours the fact that the problem affects also the Vertical, that has not been updated in 2026, points in the direction of this not being firmware related.

[AurélienPeeters]

Hello everyone, same issue here with my Race 2, I cannot download any maps since yesterday. I tried with my WiFi and my Phone as a Hotspot but same error message “map download paused ….” Having done a factory reset of the watch trying to fix the issue I’m left with no maps now. Hoping it will be fixed quickly…