Serious pool swimming issue
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@isazi sent, thank you for the help.
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Hi,
I’m experiencing the same issue today. I went swimming for 1,850 meters, and the activity duration was around 59 minutes. However, after finishing the workout and checking it in the Suunto app, the distance, pace, and duration are all showing very incorrect values.
I also noticed that the pace is currently not showing in the Suunto app at all.
Hopefully this can be fixed soon. Thank you!!
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@pavel.samokha done, shared in Teams
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Hello! Having the issue since last 2.56.18 - about weeek and something
Obviously there is a critical software bug but have no ode why it is still not fixed for such long time, in my view such critical problems should be resolved in a day or at least two but not weeks… -
@skobelev.np This won’t be fixed in days or weeks. Suunto releases a new firmware update every 3 months. And it’s only been a month since the last update. Unfortunately
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@runyx17 I’m not sure that’s the case.
There was a glitch with the Suunto 9 Peak Pro a while back that was fixed via a quick update within a month. -
Hi,
Having the same issue with my Vertical 2, distance is calculated correctly during my lap swim, but when I complete the activity the distance changes and pace and duration of activity are completely out of whack. Please FIX!
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I have the same issue since 10 days.
I sent a mail at the Suunto support.
I hope this bug will be fixed soon. -
M microniko referenced this topic
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Reported bug looks like it needs a watch reboot. After 24days of no reboot it appears. Known and under fix. For now reboot the watch via 12s upper button.
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Hello, same issue here on my Suunto Race 2 (firmware 2.56.18]), three swim sessions in a row now where the saved distance ends up way lower than what I actually swam, plus garbled interval durations like others are seeing.
One thing that might help, the corrupted “total_timer_time” values in my .fit export aren’t random, they’re always just above 2,147,483.648s ==> exactly 2^31 ms.
Classic 32-bit overflow ? Subtract that and the durations line up perfectly with the good lengths, so the data’s still there, just wrapping wrong somewhere.Already emailed support with a sample file.
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