Crash reports collection Q1 2026
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Hi there,
I see the concern that your V2 R1/R2 watches are crashes with the latest FW released.
Some people report its due to guides others have different report.My task is to collected more detailed logs here so please:
After the crash (as soon as possible but dont stress about it) :
- Open the app -> settings -> Send logs to Suunto
After that send me a private message with your email or account name used for the Suunto app. Do not share your email here in the forums as a post please. Use the chat function under my profile.
Thank you
Community Manager / Admin @Suunto
Creator of quantified-self.io a portal that allows you to analyze your data from various providers, upload fit activity files to Suunto app, gpx routes and more… -
@Dimitrios-Kanellopoulos Thanks for that. I appreciate that you’re looking into it. Over the weekend, my V2 restarted twice, not in activity.
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Actually few weeks ago happen to my SV 1 as well during hiking but did not manage to send logs.
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A aiv4r referenced this topic
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@Dimitrios-Kanellopoulos I wanted to mention that I had one crash a a few weeks ago, for which I had uploaded the logs, and the crash was then reported into the system with help of @Egika . In my case it was a vanilla Run sport with nothing special about it and me not doing anything with the watch at the time of the crash. The only special thing was, perhaps, is that I used the Run sport for the first time on the watch, but previously I did a number of activities with a customized Trail Run sport.
If that helps, I can send you the details (crash time, etc) again in the chat.
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2 2b2bff referenced this topic
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@Dimitrios-Kanellopoulos have just uploaded logs, but the run in question was 2 runs ago. Vertical 2. customised run mode. run randomly ended early, but saved the run. result in app was missing distance & gps trace, missing total ascent/descent, missing pace zone info. gps trace up to that point was ok, including altitude data. custom run mode had: navigation off, battery on performance, touch on, S+ zonesense on, S+ HR zone duration on, S+ last km on, wrist HR on but HR strap (Coospo) connected
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S Squirrel referenced this topic
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S sky-runner referenced this topic
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I have reported too, logs are sent: https://forum.suunto.com/topic/15254/combining-2-workouts-into-1-my-suunto-froze-up-today-during-a-59-km-ultra-run
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@Dimitrios-Kanellopoulos Another crash today at 11:45 CET. Logs sent at 11:52 CET. Watch used Vertical 2. I’ll send you my mail in PM.
So far with the current FW both my R2 and V2 are crashing every 3,4 runs.- Custom trail run mode
- Runna guide selected
- Navigation route selected without turn by turn
- Burner and ZoneSense Plus apps
- External Polar H10
- V2 connected to Android (today’s logs sent) while R2 to iOS
Details: Upon receiving of the “thanks for running with runna” notification I was heading towards the end of the route and was waiting for the end notification. The runna notification never disappeared. What I have noticed is that the notifications with this FW are not going away automatically (most of the time but not always) until mid button pressed.
The details of the run in the application are missing: all the Suunto plus data (burner) and the asc/dsc are both 0. Technique part is missing too.
Any news of a hotfix coming or should I downgrade? I’ll be switching to the Ocean for now and the training season, if that doesn’t work back to the Forerunnner.
Thank for your help!
