Single FKT activity not syncing
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I completed an 11-day Fastest Known Time attempt using a Suunto 9 Baro I have owned for many years. Each of the activities is very large, running for 15+ hours. I did not have internet access throughout the duration of the attempt but did allow activities to sync towards my phone over bluetooth.
A single activity has failed to sync with the Suunto app, with activities successfully synced both prior and afterwards. I have soft reset the watch and restarted the phone, then I unpaired and repaired the Suunto app from the watch. None of that has worked.
Any suggestions? Since this GPX data is for FKT verification, it is extremely important to extract it from the watch.
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When you say that it’s failed to sync with the app, do you mean there is nothing visible in the app for that activity? Or you can see the activity summary in the app but it’s stuck on “uploading activity” (so hasn’t transferred to the server) and you can’t see all the data or download the file?
If it’s the first one - nothing visible in the app - it’s probably been overwritten in the watch by the later activities. Open the activity in the watch logbook. If the graphs/charts and detailed data are still showing (e.g. altitude graph), you should be able to get it to sync (normally by unpairing and then repairing the watch with the app, but you’ve tried that already). If the graphs are missing and you only have the summary stats, the activity data has been overwritten and you can’t get it back. Assuming you were recording in performance mode the S9 only holds about 50-60hrs of data before it’s overwritten by newer activities.
If it’s the second - visible in the app but stuck trying to upload to the server - someone else here should be able to help as long as the activity synced fully from the watch to the phone at the time.
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@adrian-suunto
To re sync whatever would be missing in the app from your watch, you need to Logout from the app and login again, repair and resync.
But please check @MKPotts questions first. -
@adrian-suunto there was a similar issue already discussed here. I think @pavel.samokha helped back then.
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@timecode I did check and unfortunately can’t help. I don’t see any issues on the cloud end. Different case.
@adrian-suunto Suunto 9 Baro has limited storage size, your workout data may be already overwritten by newer workouts data. IIRC you can check that by open the workout on the watch and see if workout summary has charts (like HR graph). If no then it’s the workout data is gone from the watch.
So if it failed to sync from the watch to mobile app then it’s unlikely we can do anything.
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Hi, I have a similar issue here. I am on the Suunto Run and did a 10h trekking activity. The diary on the watch is showing no activity, however the activity is saved on the watch with regular info (graphs, etc). The issue is even though the watch is syncing properly, the activity is not showing on the app… I did try everything wirelessly (disconnect, restart, uninstall the app, unpairing) but none of these seems to work.
Finally I did try to save another activity which I deleted after and it sync like it usually does.
What can be done here ? Is there a manual way to retrieve the activity ?
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It might be worth giving it a bit longer. I’ve posted elsewhere about occasional activities on my V2 not syncing then eventually syncing some 12-24hrs later.
They have usually been longer runs but nothing like your duration. Strangely the HR graph on the app will display the raised HR from the activity but the activity itself doesn’t sync.
I’ve previously tried all the suggestions above without success. Its a mystery but you might find (as I have) that the activity suddenly decides to sync after all.
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And it’s just happened again today with a 4hr session. However I got the activity to sync eventually by switching off Bluetooth on my phone, opening the app then when prompted by the app allowing Suunto to open the Bluetooth. I’d tried switching Bluetooth on and off just via the phone a couple of times before that with no success.
