Back from Winter, first ride with Race, bug still there. :-(

Olaf Gottschalk

Hi there!
I just returned from Winter with my first outdoor ride…
The Race has new firmware compared to last year, but the bug in losing Power Meter connectivity when doing a short break is still there.
My Wahoo Speed play Pedals go into sleep mode when pausing for a few minutes - the Race does not know the sensor anymore and there is absolutely no way to rescan, rettigger, whatever. The only solution is to stop the activity and start a new one.

I have raised this here before - but no Suunto developer is interested in fixing this issue for good. I simply hate this attitude.

This has NOT been a bug prior to the massive rework of the BT stack last year. So Suunto basically destroyed the product after purchase and does not care.

Please help.

isazi

@Olaf-Gottschalk should be fixed in the next firmware, if not let us know and I’ll report it again.

Brad_Olwin

@Olaf-Gottschalk said in Back from Winter, first ride with Race, bug still there. :

I have raised this here before - but no Suunto developer is interested in fixing this issue for good. I simply hate this attitude.

So Suunto basically destroyed the product after purchase and does not care.

Please help.

Do you really think your rhetoric helps? Or encourages someone to spend their own time to help you? Perhaps reflect on that.

Olaf Gottschalk

@Brad_Olwin who are you?
I am absolutely PISSED at a company that destroys a product through software “updates” and then does not care.

So - you want to tell me this is my fault - really?
Ridiculous.

Olaf Gottschalk

@isazi thank you so much - I am really looking forward to that fix!!! (Happened again today… ‍️)

jmolenaar2

@Olaf-Gottschalk

Did you even read what he wrote? Who is talking about a ‘fault’ ?

Relax man, take a deep breath

Olaf Gottschalk

@jmolenaar2 I did, of course. Why do people who have no solution and don’t want to help answer at all? I mean, of course it is offending me when I have a problem for many, many months and ask for help and people turn around who don’t want or even cannot help and say it’s me and the way I get annoyed.

I would never answer anybody’s post if I cannot add anything to the issue and cannot help. Why should I?

2b2bff

@Olaf-Gottschalk nichts desto trotz hat er Recht: Der Ton macht die Musik. Wir sind alles nur Menschen hier…

Olaf Gottschalk

@2b2bff Viele können mit deutscher Direktheit und Logik nichts anfangen. So ein Forum hilft nur wenn Leute die Posts ernst nehmen und nicht noch auf Menschen rum hacken die seit Monaten ein Problem haben. So sehe ich das jedenfalls.Gerade im Angelsächsischen kommen immer viele direkt mit “your problem” anstatt sich einfach raus zu halten.

2b2bff

@Olaf-Gottschalk deutche Direktheit ist das Eine, aber du hast keine Ahnung, was hinter den Kulissen bei Suunto so vorgeht. Sich dann hinzustellen, und sagen, dass sich niemand um dieses Problem kümmert, damit das Produkt zerstört und alle quasi Eier schaukeln - naja, das ist schon ein ziemlicher “stretch”.
Zumal das hier ja auch ein Anwenderforum ist…

Aus dem Garmin Forum - mit offiziellen Garmin Mitarbeitern - kenne ich solche Sprüche. Am Ende motiviert das niemanden, die Probleme anzugehen.

Im übrigen hat hier niemand auf dir rumgehackt, maximal auf die Art und Weise deines Gepolters…

aiv4r

@Olaf-Gottschalk I think you are forgeting that it is community forum and not a Suunto support channel. I get it is frustrating, but make a support ticket, report a bug in a proper way, writing it on this forum does not make it official. And since it is forum for a community, you will get some useful answers and you will get some random text, that is usually how communities work.
Anyway, I really hope your problem will get fixed.