yet another crash during workout
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my race 2 crashed again today. i’m on a roll, it’s every other GPS workout now
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@mich-heller I would suggest to wait for next firmware update, and if it happens again with the new firmware, we’ll forward the bug to Suunto
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I had a crash on my Race 2 two times.
- One it was during my workout at the very beginning. I used HR belt and didn’t use any map or track.
- Second one was today during my long run with map and track screen active. I haven’t look at the watches at the time of crash. I just felt a vibration (which it has during startup). Looked at the watches and saw the booting logo.
It is very annoying during training, but during race (especially long trail run) it is not acceptable.
Does anyone know how can I get and send crash log to Suunto for investigation?
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@newegor https://www.suunto.com/en-gb/Support/faq-articles/suunto-app/how-to-send-diagnostic-logs-on-suunto-app/
Note: Your watch needs to be paired with the Suunto app.
Open Profile in the app.
Open Settings and scroll to the last section of the view.
Tap the Send logs to Suunto option and then confirm if prompted.
You will see the notification Sending logs to Suunto until the logs are successfully sent. This may take several minutes. Please do not close the app while the notification indicating that logs are being sent is visible. -
@mich-heller as far as I know, sending logs if you are not instructed to do so, or if you are not reporting a bug here, is not useful, as no one will receive and see them.
Watch: Suunto Vertical 2 Titanium Black
Blog: isazi's home
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@isazi
I was always wondering how does it work 
so how does it work exaclty beside exact request from team? if I create thread with bug report like this one, does it make sense to send logs? because I’m doing it after every crash
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I did a run yesterday. It was a 16.5km run, and my watch rebooted total of 3 times. Each time it happened , I had to start a new workout and now I have 3 workouts instead of 1. This is so unacceptable. I am not sure if the watch can handle the background load as I had 3 Suuntoplus turned on, with messages coming in at the same time. But even then this should never have happened . Not just on my race 2, it happened with my previous race as well as Suunto run as well. Such things have never ever happed on my coros, polar or Garmin . I think Suunto really has to work on their software part an prevent such rebooting from happening. If background load is indeed the issue, then they have to work on that part . Just so disappointing! Btw I have already contacted support and also uploaded my logs and they are looking into it .
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@mich-heller yes I am on that latest firmware. Anyways support asked me to send my watch back for service …
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Another crash for me again today…
I was running a TAO Interval run, while using Zonesense and following a route.
During the whole run, the climb screen was black, but the tooth below the screen with turn by turn was visible.
My session was quite OK, but during the cool down, while I was scrolling between screens, the watch freezed, and then rebooted.
Fortunately, the session has been saved.
(I’m on the last fw update)
EDIT : and of course, my pace zones have been reset…
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Yesterday I also had a soft reset during activity. It was simple walking activity, no navigation, no interaction with the watch, and 3 SuuntoPlus apps active. Suunto Vertical 2 with latest firmware.
I had soft resets quite often before. Then I did a hard reset and for about one week everything was OK. Now I had another soft reset during activity. I am quite sad about it.
