Real-time sync/info in phone? Is the support staff cluless or what?
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Hi!
I have asked the support page twice about a function, real-time sync on the phone during an exercise. I asked for support after I got a human since the AI said that I should contact support or go to their official website. I was on the support page on suunto.com…
But what I asked.
“I currently have a Samsung Galaxy Watch 5, and there are several things I’m not satisfied with. One of the main issues is that I can’t see real-time data on my phone when I start a cycling workout on the watch. I’ve been looking into upgrading, mainly because I’m missing the ability to view real-time data on my phone (which I have mounted on the handlebars), such as heart rate, speed, and so on.
This function is available on my Galaxy Watch, but it is extremely limited, as the watch does not collect the same information as when the workout is started directly on the watch. I’ve been looking at the Suunto Vertical 2 or the Suunto Race 2. Is it possible to start a workout on the watch and get real-time training data displayed on the mobile phone?”Support: Since early 2021, the Suunto app is the future of our digital service – and has replaced Movescount. To find more info on our digital services, you can click the following link: https://bit.ly/35hdaAH. You may now create/import/export routes for your Suunto watch directly in the Suunto app, and sync them via Bluetooth to your watch.
Me: Is it it not only a route, or will it also show speed, distance, and pulse?
You can pair your watch with your mobile phone. Later, you can export the data from the watch. The data will display everything, including the heart rate measurement.
Me: Ok, so not in real time during the exercise?
That is the function I am after. I want to see it in real time since it is hard to look at the watch while on a mountain bike5:33 PM
Support: In real time as well, as you have the app downloaded in mobile phone and connected with the watch. All the data will be reflected on the device too. You can track your routes and activities.That seems very clear, then on reddit people said this function does not exist. I found posts here that did not exist in December 2025.
So I asked the support again, and got this reply.
" Steps for Real-Time Mobile Information During Workout: Ensure Bluetooth Connection: Pair your Suunto Race 2 with the Suunto App on your mobile device through Bluetooth.
To enable Bluetooth, navigate to your device’s settings and select “Connection” » “Discover” to initiate pairing.
Access Real-Time Data: Once paired, open the Suunto App on your mobile device. Navigate to the “Workout” section or “Live Tracking.” You’ll receive real-time workout data, including pace, heart rate, and more, directly on your mobile." "
And a person on Reddit calls me an idiot between the lines since I believe that the support can give support. I also got a reply that “Live Tracking” is a third-party app.
I don’t want to mess around with a third-party app. I want to use one app and get information about my exercise on my phone screen.
Is this possible?
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Regardless of what support said, this function as you are describing it does not exist on Suunto watches. And yes, Live Tracking is a third party app - created by a developer not related to Suunto.
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A support one can’t trust and gives wrong information. Seems like a company I never want to spend money on.
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If this was the chat, I doubt it was a human…
Suunto Race S
Garmin Epix Pro -
For me, it clearly is a matter of complete misunderstanding.
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How could this be a misunderstanding?
“Support: In real time as well, as you have the app downloaded in mobile phone and connected with the watch”
I was clear that I wanted to be able to see the exercise in real time on my phone during an exercise.
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Maybe, this just makes it clear that it is a very bad idea to buy anything from this company.
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@Mattias-Göransson
Well, don’t buy
This is the beauty of freedom of choice and abundance of available products on the market. -
Before you buy, you need to know if this function is available. It’s a bit strange, isn’t it?
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@Kraisun-Tunta said in Real-time sync/info in phone? Is the support staff cluless or what?:
Before you buy, you need to know if this function is available. It’s a bit strange, isn’t it?
Why? If that is a feature he likes to use, why should he buy and find out afterwards?
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@Mattias-Göransson don’t buy anything from a company with AI support. You will save a lot of money.
