Suunto Vertical Titanium Solar Malfunction Unresponsive After Water Exposure!!!
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Sorry to hear that… it’s sad for a watch that’s supposed to be a multi-sport adventure/rugged watch! This brings me to one question touched here in the forum about the opearability of buttons when immersed in water: have you pressed them while swimming? It’s not clear to me at all if the buttons are supposed, by design, to be operated (or not!) underwater… Maybe someone around can clarify about that… Thanks.
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Good morning,
I had the same problem during water exercises.
I just bought a garmin enduro 3
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@JVMT74 and done
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@surfboomerang said in Suunto Vertical Titanium Solar Malfunction Unresponsive After Water Exposure!!!:
Occasionally after a run, my Vertical freaks out and touch isn’t responding anymore. A reboot fixes this.
I had that every few weeks: I’d try and interact with the display one morning, find it had effectively lost its calibration, and would reboot.
Not helpful to OP, mind.
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@todgerama Same thing here… Suunto Vertical Titanium Solar just went for a training in the swimming pool today only to find out that the watch leaked water inside!
I am about to return it. It is unacceptable for this kind of watch and for the treatment it undertakes from my side.
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@todgerama Just curious… what was the solution after those replacements? Did they tell you to service the watch regularly with some silicon oil (I suppose) applied to the base of the buttons? I bought this watch for this purpose only I cannot accept it that it leaks water inside nevertheless.
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Well the watch is in Prague right now and the service department asked for 480 euros to fix it.
I tried to talk to an agent and what they replied with was a copy paste of the warranty policy from their site.
I tried to mention that the watch was only used sparsely and under controlled conditions (swimming pool and willing to sent the logs from the phone app) in those 2+ years I own it and again they replied with the copy paste warranty policy from their site.
Lesson learned is to use as much as you can the Vertical so when it goes off it will be within the warranty period. And for those that want to keep it pristine while using it for swimming I suggest to sent it once a year or once per two years for service before the gaskets are worn off.
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@todgerama The same thing happened with the Garmin 7X Pro. When I was doing hard 50 m intervals, water would get in through the lap button. I sent it in for service twice and they replaced it.
When I wore the watch on my right wrist, so the “faulty” buttons weren’t exposed to the strong pressure when entering the water, the problem didn’t occur.
It must have been a fairly common issue, because the Fenix 8 now uses magnetic induction buttons instead of mechanical ones.
To avoid the same problem with the Suunto Vertical, I wear the watch on my right wrist when swimming
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@Manuel-Extreme 10 ATM is just the minimum rating for using a watch for swimming.
And if you start using it in the shower, sauna, etc., the gaskets will eventually cease to function properly. -
@markman8 AFAIK it is not related to gaskets. It’s a software/hardware issue that was well reported in this forum. It has happened to me once (Summer 2024) and the watch was replaced under warranty. There are also some forum members that had multiple failures (and replacements). It was never disclosed what the actual underlying reason was but the failure is known and quite common. Suunto might not willingly acknowledge it but from a moral standpoint they should.
