Alpine skiing downhill

Alonzo

True, reboot solves the issue. Keep in mind if you stop an activity for lunch break!

Stoke80

Not sure if still necessary.
But I also need to reboot my Race 2 everytime before skiing. Otherwise Runs are not counted.

@Egika Sent the logs this morning and you a PN with the Details.

MdzOtt

I had this problem, but could not re-create it since Dec 15. I had six alpine skiing activities since, three or four XC skiing, a bunch (almost every day) indoor exercises, and a walk.
At the end of every alpine skiing I check for the problem (to send the logs, potentially), but it did not happen again.

ChanOJ

Hi. Same problem here with my brand new Race S.

Dunno if some previous software versions used to work since I had a Garmin before.

Really annoying, the watch is of no use for my ski week.

Squirrel

@ChanOJ Have you tried restart before starting activity, by holding upper button for 12 seconds?

uhlik

Hi,
Have the same problem with my Race. Any chance there is a update that will repair this? It’s a bit annoying to restart the watch every time before the skiing…

Thank!

uhlik

Update:
I’ve been snowboarding, when I restarted the watch, all went well. Then I started a new activity and the problem occurred again. Guess I have to restart every time before activity…

CHRGBR

Same problem for my Race 2. I did restart the watch and it works … for the moment.

Waiting for a firmware update.

MdzOtt

I had the problem again (first time in two weeks). It is possible that occurred because I had two alpine skiing activities consecutively (one of those by mistake, but it does not matter).
@Egika I sent the logs to Suunto from the SA. Please let me know what I need to do for you to be able to see (find) them.
Unfortunately, I wasn’t able to send them right away (about 1.5 h after the end of the activity), but I hope that the problem is included.

Durendal

Same issue with Race 2. For 3 day it was ok. Then when starting skiing 4th day issue occurred. After watch restart it was ok. Then next day the same issue and again I had to restart watch for a fix. Hope someone from Suunto can reproduce/confirm issue and give outlook for a fix as we have winter time! (Good at least we have a workaround)

HoBart

Four days of skiing. The same problem, I had to restart the Watch everyday.

MdzOtt

My experience with Race 2 is not that bad. I had a streak of 5 skiing activities over around two weeks and all worked fine. Then the 6th activity didn’t work. I rebooted the watch and had two activities without a problem.
However, I agree that if you want to make sure that the activity shows the #of runs and descent, your best bet is to reboot the watch before the activity. Btw. You can reboot ahead of time (e.g., before leaving home).

Joan Company

Hi there,

Same problem here with my Vertical.

But last ski day, even rebooting wasn’t working…this is a bit annoying, i expect that suunto fix this bug soon.

Turo Jantunen

Interesting to hear if the latest Q4 sw release fixes these issues and watch restart would not be needed anymore.

Egika

@Turo-Jantunen the fix for this skiing issue is planned for the Q1 firmware afaik

Bartek W

@Egika
Do we know if this will be early Q1 or late Q1? The latter would make a few of us skiers a bit disgruntled.

Egika

@Bartek-W no, we don’t know.
There is also the posiibility of a hotfix in between. No other details, than it is known and planned to be fixed.

Turo Jantunen

@Egika Lets hope that we get hotfix at the early Feb as February is typical winter vacation month in Finland (where I live) and people are going to skiing during that time.

MdzOtt

The new f/w update is out. My R2 was updated overnight.
No idea if the alpine skiing issue was resolved. To verify, we will need a few days of skiing.

Stoke80

@MdzOtt

Please read the four posts above your last one and you will find the answer