Bug: power meter loses connection in activity

Likarnik

@Dimitrios-Kanellopoulos thank you, I’ll give it another shot. Do you have any info if this is going to be resolved at some point? Atleast reconnecting in settings or maybe stoping acitivity and resuming later?

Dimitrios Kanellopoulos

@Likarnik The watch will always try to connect to the device. No matter how much time has passed. I have this for example with my cadence sensors. We stop cadence sensor goes off, 1h later (finished eating) it reconnects. Check only if not something else is grabbing the connection.

Likarnik

@Dimitrios-Kanellopoulos ok, I did not think about that someone else ‘stole’ my BT signal. My PM is set to power off after 3min, so normally it wakes up after turning pedals and SV shows power no problem, just not this time… but it happened with h10 before that

Dimitrios Kanellopoulos

@Likarnik Keep me posted. My wahoo cadence does the same. Powers off after a few. Spin of the cranks wakes it up and reconnects

Likarnik

@Dimitrios-Kanellopoulos you are single-handedly keeping my faith in suunto

Dimitrios Kanellopoulos

@Likarnik "-p

VaineRT

I have a related problem where the watch links to my QUARQ pm, but then doesn’t pair duringhte ride. My stages PM is happy to pair along with my Karoo head unit. .

Olaf Gottschalk

Hi Dimitrios!

@Dimitrios-Kanellopoulos said in Bug: power meter loses connection in activity:

The devices will try to reconnect at all times provided they are found at the prestart screen.

Ok, I never had any problems in pre start screen - Wahoo Speedplay pedals are always there.

If the cannot be found / reconnected then please try to close some BT of the phone (yup you read correctly ) just in case the phone has taken over (we have seen reports of this ).
To conserve energy, I switch off BT on my phone quite often. That’s not what causes this phenomenon…

Also in regards to power meters /sesnors.

Power of 0 is not disconnect. When the sensor is disconnected it should eventually show “–” after displaying the last value for a little.

Today, it happened again. It is always a problem when pausing for a while. Today I had a flat tire, Auto Pause paused the session. And the problem is: when starting to ride again, the power value is shown (and stays) 0 on the Race - the Wahoo Elemnt Roam has no issue, it shows the power value.
There is absolutely nothing I know on how to bring the power value back - except stopping the session and starting a new one.

This phenomenon was not there prior to the rework on the BT section of the Race. Never. Not a single time have I had this issue in those times.

What can help to detect the issue?
I am sending logs right now again - but I am not sure if someone is actively working on this.

It also seems I am not the only one … lucky me!

Please contact me if you need more input, Dimitrios!

Jere Teutari

My problem is that Garmin Vector pedals work fine (although dropouts) and Quarq cranck pm work fine.

The real problem is Assiomas. Making the connection is fine, but once I start an activity they are found at all. Very frustrating.

I have tried removing all other PMs and always start Suunto before bike computer.

Olaf Gottschalk

@Dimitrios-Kanellopoulos again - happened on my current ride. Just now. Paused for a coffee. Started to ride again, power = 0 Watts on the Race, but perfectly fine on Wahoos Roam.
New session: it works again.

Logs are sent to Suunto again!

nseslija

@Jere-Teutari No problems with my Favero Assioma, they are working perfectly with my Vertical.

Olaf Gottschalk

@nseslija said in Bug: power meter loses connection in activity:

@Jere-Teutari No problems with my Favero Assioma, they are working perfectly with my Vertical.

I will never understand why people comment with a different watch and different pedals that they don’t have this bug. I simply do not get it. What’s the point? Why not just say nothing instead?!?!?

Olaf Gottschalk

@Dimitrios-Kanellopoulos so - today happened again on the first coffee stop - then after new session started, the race crashed completely while in the session.
That is the thing it must NEVER do.

@Dimitrios-Kanellopoulos protocols are sent.
Please contact me!
Thanks.

nseslija

@Olaf-Gottschalk I believe you that you will never understand…
Use your watch and enjoy outside .

OutdoorMan

@nseslija okay, but when your watch constantly crashes during training I kinda understand his frustration. You can enjoy outdoors but this is an unnecessary complication.

Olaf Gottschalk

@nseslija I do understand. Gee, what’s wrong with you people always being so aggressive here. Let’s discuss functions, bugs and Suunto stuff here - what is wrong with you when you just post to annoy others?

Olaf Gottschalk

@OutdoorMan thanks for your support. I really would love not to be forced to think about the watch I’m using.

OutdoorMan

@Olaf-Gottschalk don’t worry, I understand your frustration. Looking at the amount of crashes you had I would already return or sell the watch.

Olaf Gottschalk

@OutdoorMan said in Bug: power meter loses connection in activity:

@Olaf-Gottschalk don’t worry, I understand your frustration. Looking at the amount of crashes you had I would already return or sell the watch.

Believe it or not… I had Polar for many years and that last watch I had crashed almost on a weekly basis. So I am glad to be away from Polar. Garmin, I don’t like them at all.
So Suunto was my choice and I was actually really happy that almost all of my initial problems regarding the Race (missing features) have been fixed in the 2 years I’ve had the device.

So, I was actually almost about to buy the Race 2. But since I highly doubt that the new watch does not crash… I am hesitating now…

OutdoorMan

@Olaf-Gottschalk Honestly I would send it to service, and if comes back with no issues, I would send it again, and again. This feels like a faulty piece of hardware … although I am not an expert. I did that once and the watch was back in less than a week.