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    Bluetooth connection drops (Switch from iPhone 12 to 17

    Scheduled Pinned Locked Moved Suunto Race S
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    • ? Offline
      A Former User
      last edited by

      Hi everyone,

      I recently upgraded from iPhone 12-17 and after 2-5 hours the Bluetooth connection drops between watch and phone / app. The only way to get the connection back is to "remove the connection in the watch, app and in the bluetooth settings on the phone.

      Anyone who have experienced this when switching phones and have a solution?

      Brad_OlwinB 1 Reply Last reply Reply Quote 0
      • Mathieu GagnéM Offline
        Mathieu Gagné
        last edited by

        I’m experiencing similar connectivity issues after upgrading to an iPhone 17. Although the Suunto app indicates that my watch is not connected, the Bluetooth settings on my iPhone clearly show that the device is paired.
        The only temporary workaround I’ve found so far is performing a soft reset on the watch. However, this solution only lasts for a few minutes to a few hours before the connection becomes unstable again, frequently dropping in and out.

        M 1 Reply Last reply Reply Quote 0
        • M Offline
          mabe2k Bronze Member @Mathieu Gagné
          last edited by

          @Mathieu-Gagné main problem for me is, that battery drains pretty fast because of this. Suunto app is the one with the highest battery consumption even if I don‘t use it.

          1 Reply Last reply Reply Quote 0
          • Brad_OlwinB Offline
            Brad_Olwin Moderator @Guest
            last edited by

            I know from the tester information that the BT connection issue on iPhone17Pro is an Apple issue, which they have said will be addressed. Don’t know when but this is not a Suunto issue.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing/Race2Ti

            1 Reply Last reply Reply Quote 1
            • K Offline
              Kingo
              last edited by

              I’m having the same issue. Also iPhone 12 Pro to 17 Pro upgrade, combined with a new Suunto Race 2.
              Glad to hear a solution could be on the way in a future iOS update.

              1 Reply Last reply Reply Quote 0
              • B Offline
                Belial
                last edited by

                I find it interesting, that when “Disconnected” state appears, switching back and forth “Airplane mode” resolves issue and watch is syncing again 😕

                1 Reply Last reply Reply Quote 0
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