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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • D Offline
      DaisyM @Dimitrios Kanellopoulos
      last edited by

      @Dimitrios-Kanellopoulos, I disabled SuuntoPlus weather and now it’s syncing the activities to the app and to Strava👍 😊

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      • DRezvoffD Offline
        DRezvoff @Dimitrios Kanellopoulos
        last edited by

        @Dimitrios-Kanellopoulos The weather is turned off in my cross training, but other Suunto Plus apps are enabled.

        Suunto 9 Peak Pro Titanium
        Suunto Spartan Sport WHR
        Sony Xperia 1, Android 10.

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        • DRezvoffD Offline
          DRezvoff @Dimitrios Kanellopoulos
          last edited by

          @Dimitrios-Kanellopoulos In the application, in the “feedback” section, I threw off the magazine in Suunto along with the description of the problem. Maybe it will help…

          Suunto 9 Peak Pro Titanium
          Suunto Spartan Sport WHR
          Sony Xperia 1, Android 10.

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          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager
            last edited by

            Other S+ can be also the reason. For now on s9p please turn them off

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            DRezvoffD 1 Reply Last reply Reply Quote 0
            • P Offline
              Pierre 0 @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos hello. The SuuntoPlus currently used during my activities was HR zones duration.
              Since the last major update (including the watch), I was obliged to suppress this Suunto Plus option to avoid sync issues. I did not try others Suunto Plus options since then.

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              • DRezvoffD Offline
                DRezvoff @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos Yesterday I recorded a workout with the Suunto Plus - Manual interval race function enabled (for a long time) and the workout was recorded and unloaded normally, before that I recorded the workout in the same mode + I created my own interval training 8x400/400m and it was also recorded normally.
                but the two tracking sites where the weather is enabled are showing an error.

                Suunto 9 Peak Pro Titanium
                Suunto Spartan Sport WHR
                Sony Xperia 1, Android 10.

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                • Dimitrios KanellopoulosD Offline
                  Dimitrios Kanellopoulos Community Manager
                  last edited by

                  Hi we have found the issue. Please do not use a Suunto plus. Any for now till the apps get updated

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  E RaDeckR DRezvoffD 4 Replies Last reply Reply Quote 6
                  • M Offline
                    marcomonari
                    last edited by

                    Good morning,
                    After twelve days of synchronization errors, I reset my 9PP (Settings > General > Reset Settings).
                    I reinstalled the app and re-paired it with the 9PP.
                    Synchronization is now working, even with ‘Customize sport activity’ and ‘HR zones duration’ (though I haven’t used the Suunto Plus option).
                    I thought Suunto would have found a solution.

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                    • K Offline
                      kaibrownie
                      last edited by

                      So this is for future activities to disable the suunto plus apps that they can be synced? Is there any chance to sync past activities with activated suunto plus in the near future or are these activities broken forever?

                      1 Reply Last reply Reply Quote 1
                      • T Offline
                        Triumph114
                        last edited by

                        Same issue this weekend but only with biking 🤔. The only S+ was Weather, I so removed it.
                        Latest test sync with Strava is ok, I can review all Suunto App parameters, but sync with relive is not working 😰

                        T114

                        9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                        Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

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                        • E Offline
                          ecosurf @Dimitrios Kanellopoulos
                          last edited by

                          @Dimitrios-Kanellopoulos
                          Sync failure and failure to upload workouts . Intermittent. I updated watch today thinking it would fix the problem with no joy. I deleted app and am running the watch in basic mode until app update. Do you have an idea when that will happen? Thank you

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                          • RaDeckR Offline
                            RaDeck @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos Thanks for the update @Dimitrios-Kanellopoulos , yes I never had weather enabled - but HR zones. The 2 walking activities I did in between are synchronizing.
                            I haven’t done anything on the watch front nor the App. Once there’s an update the activities should sync as normal right?

                            Suunto 9 Peak Pro Titanium Slate

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                            • T Offline
                              Triumph114
                              last edited by

                              Do you know if Moves already transferred to that App will be “updated” and so we will have access to FIT files ?

                              T114

                              9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                              Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

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                              • kielegatK Offline
                                kielegat
                                last edited by

                                I did a hike in the mountains today. Closed the activity on the 9PP. Tried to open the Suunto app on my iPhone. Got a message that the app needed to be updated (mandatory) Downloaded and installed the update. Sync error. Appears at the optimizing gps sync stage. Tried a lot (except factory reset). Still the sync failure. When I record a new activity (test with cycling profile ) this activity is synced but the hiking activity still does not pop-up. Still get the sync error. Disabled all Suunto plus stuff. No effect. Other Sync data looks complete. Only the activity before the app update is missing. I will cycle tomorrow a 70km activity. Let’s see how this works ( have an alternative measurement with my cycling computer and heart measurement band)

                                Suunto 9 peak pro
                                Suunto Peak 9 titanium (broken)
                                Garmin Forerunner 235 (still working. But Bad battery)
                                Suunto Quest (broken)
                                Omega Speedmaster Professional (my precious)

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                                • DRezvoffD Offline
                                  DRezvoff @Dimitrios Kanellopoulos
                                  last edited by

                                  @Dimitrios-Kanellopoulos I looked at the analysis of the last two workouts, in one I forgot to set the sensations, and here is the data that appeared:
                                  sketch-1752122159736.png sketch-1752122113161.png

                                  Suunto 9 Peak Pro Titanium
                                  Suunto Spartan Sport WHR
                                  Sony Xperia 1, Android 10.

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                                  • DRezvoffD Offline
                                    DRezvoff @Dimitrios Kanellopoulos
                                    last edited by

                                    @Dimitrios-Kanellopoulos During the training, the S+ - Manual interval race function was enabled.

                                    Suunto 9 Peak Pro Titanium
                                    Suunto Spartan Sport WHR
                                    Sony Xperia 1, Android 10.

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                                    • Alpha 156.42A Offline
                                      Alpha 156.42
                                      last edited by

                                      My friend’s S9PP also failed to sync.

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                                      • Jose Luis Fernández PérezJ Offline
                                        Jose Luis Fernández Pérez
                                        last edited by

                                        Checking the traffic of the app I can see it tries to connect To an invalid url

                                        POST /events HTTP/1.1
                                        Host: analytics.sports-tracker.com
                                        

                                        The server responds with a

                                        HTTP/1.1 404 Not Found
                                        Server: nginx
                                        

                                        After that, the sync fails.

                                        Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
                                        • T Offline
                                          TrickyDickeyRichard
                                          last edited by

                                          I’ve used SuuntoPlus “HR Zones” during two runs, and both of those ended up with corrupted data. I also logged one walk without any active SuuntoPlus features, and that one worked just fine!

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                                          • Dimitrios KanellopoulosD Offline
                                            Dimitrios Kanellopoulos Community Manager
                                            last edited by

                                            Please try to resync. Backend fix is deployed.

                                            Community Manager / Admin @Suunto
                                            Creator of Quantified-Self.io
                                            youtube.com/c/dimitrioskanellopoulos
                                            https://instagram.com/dimitrioskanellopoulos
                                            https://www.strava.com/athletes/7586105

                                            R S RaDeckR 3 Replies Last reply Reply Quote 1
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