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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • Dimitrios KanellopoulosD Offline
      Dimitrios Kanellopoulos Community Manager
      last edited by

      We might have pinpointed the issue to the weather Suunto plus and some illegal characters. Please for future activities do not use the weather Suunto plus (that might be enabled also by default for some sports)

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      D DRezvoffD 3 Replies Last reply Reply Quote 1
      • Toni ST Offline
        Toni S
        last edited by

        In my case I am missing two running activities and the suunto plus app used was HR zones duration.

        1 Reply Last reply Reply Quote 0
        • D Offline
          DaisyM @Dimitrios Kanellopoulos
          last edited by

          @Dimitrios-Kanellopoulos, I disabled SuuntoPlus weather and now it’s syncing the activities to the app and to Strava👍 😊

          1 Reply Last reply Reply Quote 0
          • DRezvoffD Offline
            DRezvoff @Dimitrios Kanellopoulos
            last edited by

            @Dimitrios-Kanellopoulos The weather is turned off in my cross training, but other Suunto Plus apps are enabled.

            Suunto 9 Peak Pro Titanium
            Suunto Spartan Sport WHR
            Sony Xperia 1, Android 10.

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            • DRezvoffD Offline
              DRezvoff @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos In the application, in the “feedback” section, I threw off the magazine in Suunto along with the description of the problem. Maybe it will help


              Suunto 9 Peak Pro Titanium
              Suunto Spartan Sport WHR
              Sony Xperia 1, Android 10.

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              • Dimitrios KanellopoulosD Offline
                Dimitrios Kanellopoulos Community Manager
                last edited by

                Other S+ can be also the reason. For now on s9p please turn them off

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                DRezvoffD 1 Reply Last reply Reply Quote 0
                • P Offline
                  Pierre 0 @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos hello. The SuuntoPlus currently used during my activities was HR zones duration.
                  Since the last major update (including the watch), I was obliged to suppress this Suunto Plus option to avoid sync issues. I did not try others Suunto Plus options since then.

                  1 Reply Last reply Reply Quote 0
                  • DRezvoffD Offline
                    DRezvoff @Dimitrios Kanellopoulos
                    last edited by

                    @Dimitrios-Kanellopoulos Yesterday I recorded a workout with the Suunto Plus - Manual interval race function enabled (for a long time) and the workout was recorded and unloaded normally, before that I recorded the workout in the same mode + I created my own interval training 8x400/400m and it was also recorded normally.
                    but the two tracking sites where the weather is enabled are showing an error.

                    Suunto 9 Peak Pro Titanium
                    Suunto Spartan Sport WHR
                    Sony Xperia 1, Android 10.

                    1 Reply Last reply Reply Quote 0
                    • Dimitrios KanellopoulosD Offline
                      Dimitrios Kanellopoulos Community Manager
                      last edited by

                      Hi we have found the issue. Please do not use a Suunto plus. Any for now till the apps get updated

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      E RaDeckR DRezvoffD 4 Replies Last reply Reply Quote 6
                      • M Offline
                        marcomonari
                        last edited by

                        Good morning,
                        After twelve days of synchronization errors, I reset my 9PP (Settings > General > Reset Settings).
                        I reinstalled the app and re-paired it with the 9PP.
                        Synchronization is now working, even with ‘Customize sport activity’ and ‘HR zones duration’ (though I haven’t used the Suunto Plus option).
                        I thought Suunto would have found a solution.

                        1 Reply Last reply Reply Quote 0
                        • K Offline
                          kaibrownie
                          last edited by

                          So this is for future activities to disable the suunto plus apps that they can be synced? Is there any chance to sync past activities with activated suunto plus in the near future or are these activities broken forever?

                          1 Reply Last reply Reply Quote 1
                          • T Offline
                            Triumph114
                            last edited by

                            Same issue this weekend but only with biking đŸ€”. The only S+ was Weather, I so removed it.
                            Latest test sync with Strava is ok, I can review all Suunto App parameters, but sync with relive is not working 😰

                            T114

                            9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                            Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

                            1 Reply Last reply Reply Quote 0
                            • E Offline
                              ecosurf @Dimitrios Kanellopoulos
                              last edited by

                              @Dimitrios-Kanellopoulos
                              Sync failure and failure to upload workouts . Intermittent. I updated watch today thinking it would fix the problem with no joy. I deleted app and am running the watch in basic mode until app update. Do you have an idea when that will happen? Thank you

                              1 Reply Last reply Reply Quote 0
                              • RaDeckR Offline
                                RaDeck @Dimitrios Kanellopoulos
                                last edited by

                                @Dimitrios-Kanellopoulos Thanks for the update @Dimitrios-Kanellopoulos , yes I never had weather enabled - but HR zones. The 2 walking activities I did in between are synchronizing.
                                I haven’t done anything on the watch front nor the App. Once there’s an update the activities should sync as normal right?

                                Suunto 9 Peak Pro Titanium Slate

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                                • T Offline
                                  Triumph114
                                  last edited by

                                  Do you know if Moves already transferred to that App will be “updated” and so we will have access to FIT files ?

                                  T114

                                  9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                                  Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

                                  1 Reply Last reply Reply Quote 0
                                  • kielegatK Offline
                                    kielegat
                                    last edited by

                                    I did a hike in the mountains today. Closed the activity on the 9PP. Tried to open the Suunto app on my iPhone. Got a message that the app needed to be updated (mandatory) Downloaded and installed the update. Sync error. Appears at the optimizing gps sync stage. Tried a lot (except factory reset). Still the sync failure. When I record a new activity (test with cycling profile ) this activity is synced but the hiking activity still does not pop-up. Still get the sync error. Disabled all Suunto plus stuff. No effect. Other Sync data looks complete. Only the activity before the app update is missing. I will cycle tomorrow a 70km activity. Let’s see how this works ( have an alternative measurement with my cycling computer and heart measurement band)

                                    Suunto 9 peak pro
                                    Suunto Peak 9 titanium (broken)
                                    Garmin Forerunner 235 (still working. But Bad battery)
                                    Suunto Quest (broken)
                                    Omega Speedmaster Professional (my precious)

                                    1 Reply Last reply Reply Quote 0
                                    • DRezvoffD Offline
                                      DRezvoff @Dimitrios Kanellopoulos
                                      last edited by

                                      @Dimitrios-Kanellopoulos I looked at the analysis of the last two workouts, in one I forgot to set the sensations, and here is the data that appeared:
                                      sketch-1752122159736.png sketch-1752122113161.png

                                      Suunto 9 Peak Pro Titanium
                                      Suunto Spartan Sport WHR
                                      Sony Xperia 1, Android 10.

                                      1 Reply Last reply Reply Quote 0
                                      • DRezvoffD Offline
                                        DRezvoff @Dimitrios Kanellopoulos
                                        last edited by

                                        @Dimitrios-Kanellopoulos During the training, the S+ - Manual interval race function was enabled.

                                        Suunto 9 Peak Pro Titanium
                                        Suunto Spartan Sport WHR
                                        Sony Xperia 1, Android 10.

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                                        • Alpha 156.42A Offline
                                          Alpha 156.42
                                          last edited by

                                          My friend’s S9PP also failed to sync.

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                                          • Jose Luis FernĂĄndez PĂ©rezJ Offline
                                            Jose Luis Fernåndez Pérez
                                            last edited by

                                            Checking the traffic of the app I can see it tries to connect To an invalid url

                                            POST /events HTTP/1.1
                                            Host: analytics.sports-tracker.com
                                            

                                            The server responds with a

                                            HTTP/1.1 404 Not Found
                                            Server: nginx
                                            

                                            After that, the sync fails.

                                            1 Reply Last reply Reply Quote 0
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