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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
    77 Posts 29 Posters 2.3k Views 31 Watching
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    • DRezvoffD Offline
      DRezvoff
      last edited by

      I turned off HR zones, left other Suunto Plus applications, it doesn’t help.
      There is no specific pattern. I recorded a trekking workout two days in a row with the same workout settings, one booted normally, the second booted but opened with a data error. It’s the same with running, one workout is fine, the rest of the workouts have a data error.

      Suunto Support when will this bug be fixed? will the workouts recorded with an error be synchronized as a result?

      Suunto 9 Peak Pro Titanium
      Suunto Spartan Sport WHR
      Sony Xperia 1, Android 10.

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      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager
        last edited by

        I will be providing an apk to test that hopefully solves this issue.

        Steps:

        1. delete the “unsynced” to cloud activities from the app
        2. Update the app or if not updating (due to higher version on production) then reinstall
        3. Sync and test

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        DRezvoffD 1 Reply Last reply Reply Quote 1
        • P Offline
          Pierre 0 @marcomonari
          last edited by

          @marcomonari on my side, after removing S Plus option, I deleted the corrupted activities in the watch ; to avoid the sync error warning each time the app is connecting to the watch. And since then, run 3 times and bike one, without any Suunto Plus, synching is fine again.
          Not a recommandation for those who do not want to lose data. I hope Suunto will deliver a fix soon.

          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager
            last edited by

            Could you pleese try this:

            https://drive.google.com/file/d/1uO32xz6td_1IPqHHenZF8nrZkXEDRnbo/view?usp=sharing

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            P 1 Reply Last reply Reply Quote 0
            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager @Pierre 0
              last edited by

              @Pierre-0 what suunto plus where you using ?

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

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              • P Offline
                piotr.bdz @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos Hi and thank you for the support,
                I deleted my corrupted activities from the watch, reinstalled the app, applied the update you provided and resynced with the watch.

                Unfortunately it doesn’t change the result : the activities upload still in a corrupted form.

                P 1 Reply Last reply Reply Quote 1
                • P Offline
                  Pierre 0 @piotr.bdz
                  last edited by

                  @piotr.bdz sorry that it didn’t work for you. Some others members already noticed that it does not solved sync issues.
                  In my case and just to be sure, when I launch an activity record (running, biking, walking) I am using only basic modes (no more custom since the issue appeared) and no Suunto Plus option (especially HR zones duration). I did not yet try with navigation.
                  I have iOS 18.5, Suunto app is 2.47.1 and the 9PP is 2.43.12

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                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager
                    last edited by

                    Can you please find what Suunto plus is causing this issue ? Can it be hr zones ?

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    P J 2 Replies Last reply Reply Quote 0
                    • P Offline
                      piotr.bdz @Dimitrios Kanellopoulos
                      last edited by

                      @Dimitrios-Kanellopoulos the only suuntoplus feature that was active in the still corrupted activities was hr zones duration (more were installed but not active).

                      1 Reply Last reply Reply Quote 1
                      • J Offline
                        Jim Ellis @Dimitrios Kanellopoulos
                        last edited by

                        Good evening everyone,

                        Is the problem covered in this post this one?

                        IMG_8518.PNG

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                        • M Offline
                          magna-planta
                          last edited by

                          I am(was?) also affected:

                          I have sync issues since my last hike - plus apps active: climb, safe, hr zones, weather.

                          On iOS (2.47.1) it doesn’t sync, on Android it does but I can’t export the .fit and it doesn’t appear on my Apple devices either.
                          Firmware 2.43.12

                          I removed all plus apps now, started a test hike and it did sync. All the way to strava, the moon and back 😄

                          What are the best next steps for me personally and to support the analysis/bug fix?
                          Is there a chance the hike can be synced after a fix?

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                          • DRezvoffD Offline
                            DRezvoff @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos
                            I did everything according to the instructions:

                            • deleted the activity

                            • an update has rolled out

                            • synchronized it.

                            • no deleted activity has appeared.

                            did the following:

                            • deleted the app from the phone
                            • I installed the app from your Google disk link
                            • synced it
                            • the activity loaded
                              , the result is the same error again, nothing was uploaded to other third-party services (including Sports tracker, Strava). But the Suunto App has them, and the watch has them in the activity log.

                            Suunto 9 Peak Pro Titanium
                            Suunto Spartan Sport WHR
                            Sony Xperia 1, Android 10.

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                            • Dimitrios KanellopoulosD Offline
                              Dimitrios Kanellopoulos Community Manager
                              last edited by

                              We might have pinpointed the issue to the weather Suunto plus and some illegal characters. Please for future activities do not use the weather Suunto plus (that might be enabled also by default for some sports)

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              D DRezvoffD 3 Replies Last reply Reply Quote 1
                              • Toni ST Offline
                                Toni S
                                last edited by

                                In my case I am missing two running activities and the suunto plus app used was HR zones duration.

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                                • D Offline
                                  DaisyM @Dimitrios Kanellopoulos
                                  last edited by

                                  @Dimitrios-Kanellopoulos, I disabled SuuntoPlus weather and now it’s syncing the activities to the app and to Strava👍 😊

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                                  • DRezvoffD Offline
                                    DRezvoff @Dimitrios Kanellopoulos
                                    last edited by

                                    @Dimitrios-Kanellopoulos The weather is turned off in my cross training, but other Suunto Plus apps are enabled.

                                    Suunto 9 Peak Pro Titanium
                                    Suunto Spartan Sport WHR
                                    Sony Xperia 1, Android 10.

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                                    • DRezvoffD Offline
                                      DRezvoff @Dimitrios Kanellopoulos
                                      last edited by

                                      @Dimitrios-Kanellopoulos In the application, in the “feedback” section, I threw off the magazine in Suunto along with the description of the problem. Maybe it will help…

                                      Suunto 9 Peak Pro Titanium
                                      Suunto Spartan Sport WHR
                                      Sony Xperia 1, Android 10.

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                                      • Dimitrios KanellopoulosD Offline
                                        Dimitrios Kanellopoulos Community Manager
                                        last edited by

                                        Other S+ can be also the reason. For now on s9p please turn them off

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        DRezvoffD 1 Reply Last reply Reply Quote 0
                                        • P Offline
                                          Pierre 0 @Dimitrios Kanellopoulos
                                          last edited by

                                          @Dimitrios-Kanellopoulos hello. The SuuntoPlus currently used during my activities was HR zones duration.
                                          Since the last major update (including the watch), I was obliged to suppress this Suunto Plus option to avoid sync issues. I did not try others Suunto Plus options since then.

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                                          • DRezvoffD Offline
                                            DRezvoff @Dimitrios Kanellopoulos
                                            last edited by

                                            @Dimitrios-Kanellopoulos Yesterday I recorded a workout with the Suunto Plus - Manual interval race function enabled (for a long time) and the workout was recorded and unloaded normally, before that I recorded the workout in the same mode + I created my own interval training 8x400/400m and it was also recorded normally.
                                            but the two tracking sites where the weather is enabled are showing an error.

                                            Suunto 9 Peak Pro Titanium
                                            Suunto Spartan Sport WHR
                                            Sony Xperia 1, Android 10.

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