Sync issue - error loading data - sync not fully completed

paul28

Add me to this list of impacted users. My long run yesterday isn’t loading fully in Suunto app and isn’t sync-ing to Training Peaks, Strava or Stryd Power Center. I also can’t manually extract a .fit file to import it manually.

RaDeck

Same issue! Also using the Heart Rate zones Suunto+ App.
For me seems to have started with the newest SW update on the watch:

9PP: SW 2.43.12
IOS 18.5: APP 2.47.1
Funny thing I also found out: I have the Auto Updates disabled as I always prefer controlling these based on my schedule, unfortunately after a few days the watch would update automatically even though I didn’t trigger that update.

Hoping for a feedback fix soonest. I won’t perform any of the fixes mentioned above as it does not seem to be effective in resolving this issue.

DRezvoff

I turned off HR zones, left other Suunto Plus applications, it doesn’t help.
There is no specific pattern. I recorded a trekking workout two days in a row with the same workout settings, one booted normally, the second booted but opened with a data error. It’s the same with running, one workout is fine, the rest of the workouts have a data error.

Suunto Support when will this bug be fixed? will the workouts recorded with an error be synchronized as a result?

Dimitrios Kanellopoulos

I will be providing an apk to test that hopefully solves this issue.

Steps:

delete the “unsynced” to cloud activities from the app
Update the app or if not updating (due to higher version on production) then reinstall
Sync and test

Pierre 0

@marcomonari on my side, after removing S Plus option, I deleted the corrupted activities in the watch ; to avoid the sync error warning each time the app is connecting to the watch. And since then, run 3 times and bike one, without any Suunto Plus, synching is fine again.
Not a recommandation for those who do not want to lose data. I hope Suunto will deliver a fix soon.

Dimitrios Kanellopoulos

Could you pleese try this:

https://drive.google.com/file/d/1uO32xz6td_1IPqHHenZF8nrZkXEDRnbo/view?usp=sharing

Dimitrios Kanellopoulos

@Pierre-0 what suunto plus where you using ?

piotr.bdz

@Dimitrios-Kanellopoulos Hi and thank you for the support,
I deleted my corrupted activities from the watch, reinstalled the app, applied the update you provided and resynced with the watch.

Unfortunately it doesn’t change the result : the activities upload still in a corrupted form.

Pierre 0

@piotr.bdz sorry that it didn’t work for you. Some others members already noticed that it does not solved sync issues.
In my case and just to be sure, when I launch an activity record (running, biking, walking) I am using only basic modes (no more custom since the issue appeared) and no Suunto Plus option (especially HR zones duration). I did not yet try with navigation.
I have iOS 18.5, Suunto app is 2.47.1 and the 9PP is 2.43.12

Dimitrios Kanellopoulos

Can you please find what Suunto plus is causing this issue ? Can it be hr zones ?

piotr.bdz

@Dimitrios-Kanellopoulos the only suuntoplus feature that was active in the still corrupted activities was hr zones duration (more were installed but not active).

Jim Ellis

Good evening everyone,

Is the problem covered in this post this one?

magna-planta

I am(was?) also affected:

I have sync issues since my last hike - plus apps active: climb, safe, hr zones, weather.

On iOS (2.47.1) it doesn’t sync, on Android it does but I can’t export the .fit and it doesn’t appear on my Apple devices either.
Firmware 2.43.12

I removed all plus apps now, started a test hike and it did sync. All the way to strava, the moon and back

What are the best next steps for me personally and to support the analysis/bug fix?
Is there a chance the hike can be synced after a fix?

DRezvoff

@Dimitrios-Kanellopoulos
I did everything according to the instructions:

deleted the activity
an update has rolled out
synchronized it.
no deleted activity has appeared.

did the following:

deleted the app from the phone
I installed the app from your Google disk link
synced it
the activity loaded
, the result is the same error again, nothing was uploaded to other third-party services (including Sports tracker, Strava). But the Suunto App has them, and the watch has them in the activity log.

Dimitrios Kanellopoulos

We might have pinpointed the issue to the weather Suunto plus and some illegal characters. Please for future activities do not use the weather Suunto plus (that might be enabled also by default for some sports)

Toni S

In my case I am missing two running activities and the suunto plus app used was HR zones duration.

DaisyM

@Dimitrios-Kanellopoulos, I disabled SuuntoPlus weather and now it’s syncing the activities to the app and to Strava

DRezvoff

@Dimitrios-Kanellopoulos The weather is turned off in my cross training, but other Suunto Plus apps are enabled.

DRezvoff

@Dimitrios-Kanellopoulos In the application, in the “feedback” section, I threw off the magazine in Suunto along with the description of the problem. Maybe it will help…

Dimitrios Kanellopoulos

Other S+ can be also the reason. For now on s9p please turn them off