Suunto vertical titanum solar - NEVER AGAIN SUUNTO !!!

[MichalP]

@mando said in Suunto vertical titanum solar - NEVER AGAIN SUUNTO !!!:

sometimes I have exactly the same thing as that with my race s if my strap is loose. If I make it tight against my wrist then after a minute or two it gives correct reading. (the watch must not be able to bounce around or move).

But I’m talking about resting heart rate.

[sartoric]

@MichalP
based on the picture you’re wearing it too low. It looks like it’s actually on your wrist bone

[wakarimasen]

@sartoric said in Suunto vertical titanum solar - NEVER AGAIN SUUNTO !!!:

@MichalP
based on the picture you’re wearing it too low. It looks like it’s actually on your wrist bone

Just what I was about to type

[Outdoorsy]

Interesting. Mine works great!

[mando]

@MichalP me too… if my strap is not tight i also sometimes get the same 2x resting heart rate.

[MichalP]

@Outdoorsy

it doesn’t matter whether it is 2 cm above the wrist or on the wrist… I attach a photo… the website claims that it should be on the wrist and not 2 cm above… I received such a letter from the website from the Czech Republic

[Outdoorsy]

@MichalP You may have a bad hardware. Did you reach out to Sunnto support?

[MichalP]

@Outdoorsy said in Suunto vertical titanum solar - NEVER AGAIN SUUNTO !!!:

You may have a bad hardware. Did you reach out to Sunnto support?

More than 1 month in Chech servis and nothing they say is ok.

NO COMMENTS ! …

[Brad_Olwin]

@MichalP I believe you have bad hardware as well.

[ChrisA]

@MichalP if one applies logic here, there are only actually three possibilities:

1. This would be a common problem - a greater number of people would have it and report it here, which is not the case.

2. Suunto Service in your country considers doubling the HR measurement ok and not to be a problem and tells You that’s ok and your watch has no problems. Which is of course ridiculous

3. Your watch is broken, and Suunto Service in your country tells you it’s not, which I think has happened (what would be bad customer service.)

I don’t know if that’s possible, but have you tried to reach out to Suunto directly (not the Czech Suunto, but the Finnish one)? Maybe they can help you better and look into your problems.

[jjorgemoura]

On a similar note, I have the same but for pace on treadmill. It has started 1 week ago. No software update in the meantime.
So, probably an hardware issue. Maybe. However, this SV is “new”, was replaced by support in last November due to an issue with my original SV.

Note, a soft reset doesn’t solve the problem.

Note: a 30min/Km pace is like a baby crawling.

Between hardware issues (like I said, this SV is new, it was replaced under warranty) and software issues, the trust and confidence in the device/brand is getting eroded quite quickly.

[Frederick Rochette]

I have the same issue with my SV since the last update and I whant to return to the previous FW. How can I do that?

[jjorgemoura]

@Frederick-Rochette You can find instructions here in the Forum on how to install previous FW.
However, I contacted support and in order to fix the problem I did:

• Installed previous FW (the one before December). Didn’t solve the issue.
• Factory reset. First treadmill session after was normal but problem come back on from second run on.
• Installed the latest FW version, the one released this February (the fix of the bad one from December). Initially didn’t change anything. However, several treadmill sessions later, the watch is now working correctly again (detecting the correct pace in a treadmill session).

So, no idea of what’s going on here.