Software update 2.39.20 (2024 Q4)

[Stark]

@ODo67 First time ever. Last night my Vertical with 2.39.20 stop recording heart rate and no information about sleep. About the rest no problems at all

[localhost]

Just adding to the feedback others gave already. My Race also has issues with the latest firmware. Twice now I had to soft reset (restart) to get my heart rate monitor to work again.

And yesterday, during running a half marathon, the heart rate monitor kind of stopped working after about 16k. It claimed my heart rate was at 210bpm instead of somewhere around 160/170.

[Triumph114]

@Łukasz-Szmigiel Same for me…

[jsuarez]

Recollecting on the matter, this is how I believe the problem unfolded:

1. I update FW and it works ok (or so I believe)
2. After some days of use, it was time to charge the watch. I did so, and after that it seems the watch decided to stop measuring HR and sleep.
3. A couple of days later I realised that the HR lights were off and it was not tracking HR. So I disabled and enabled again 24/7 HR tracking and reboot the watch.
4. After reboot the watch logs HR but does not log sleep data.
5. I cycled the sleep tracking option but still does not log anything.

FW is 2.39.20 and no “newer” FW appears as available.

I hope this helps troubleshooting.

[duffman19]

@thanasis said in Software update 2.39.20 (2024 Q4):

@duffman19 just for your comparison i ran this morning wearing both vertical and S3P.

Thanks for posting those. You’re definitely correct, the A3P looks really solid. I’d also be very pleased with that performance. I’d imagine if we zoomed in on those traces that the SV would have a slight advantage as far as precision goes. However, this is probably only relevant to nit-pickers like myself who might use that info for purposes outside of sport (mapping, etc.). For anyone just looking for reliable sports tracking, that older tech certainly is holding its own. Makes me wonder what we’d get if Suunto combined the multi-band chipset with the antenna design of the Ambit…

[SODIUM]

RACE FW 2.39.20
Heart rate Sensor stopped working while sleeping. Is there a fix?

[Tieutieu]

@SODIUM I don’t have any trouble with my SRs but a friend using the SR is also concerned. Some night sleep measurement is fine, and 1 out of 2 times a week it doesn’t work.

[Dario Lemos]

@SODIUM The only way to fix it is to install the previous version. Contact Suunto support, and they’ll share the instructions.

[GiPFELKiND]

@Dario-Lemos please let us know here

[Tami999]

@GiPFELKiND https://forum.suunto.com/topic/12218/because-fw-2-30-32-cause-ohr-fail-can-we-downgrade-fw-for-my-daily-training?_=1736868760238

[Danny poleg]

Has anyone encountered a problem with the map zooming on suunto race since the update…
What I mean is that when navigating I set it to one scale and within a few seconds it jumps to another scale.
@Dimitrios-Kanellopoulos
@isazi

[Mff73]

@GiPFELKiND said in Software update 2.39.20 (2024 Q4):

@Dario-Lemos please let us know here

You already knows them, and you already shared them to others.
Do you really need to put something else on the fire?

[Niclas Brundell]

Really hope the rolling interface gets rolled back. It’s so much less usable than before. And really ugly as well. It really highlights the less good parts of a MIP display on the vertical. Making it look far worse than it has to

[GiPFELKiND]

@Mff73 OMG seriously ? thank you @Tami999 for sharing the Link again! I have to search, too to find it again thank you very much

[stromdiddily]

@Danny-poleg said in Software update 2.39.20 (2024 Q4):

Has anyone encountered a problem with the map zooming on suunto race since the update…
What I mean is that when navigating I set it to one scale and within a few seconds it jumps to another scale.
@Dimitrios-Kanellopoulos
@isazi

I saw this but had the watch sandwiched between a long sleep shirt and a glove so was assuming my winter glove was moving the dial…haven’t seen the behavior since but will keep an eye on it

[Bastienhere]

For those with Sleep Tracking issues:

• In my personal usage, first thing as soon as I wake up, I go onto the Sleep widget (it will probably show wrong data) and wait a couple of second, after which it will update to show the “Good Morning” screen and the correct sleep data. Race S user here and doing this always gave me correct sleep data since I bought the watch.

[Danny poleg]

@stromdiddily I would appreciate an update, thank you very much.

[wakarimasen]

@Bastienhere said in Software update 2.39.20 (2024 Q4):

For those with Sleep Tracking issues:

• In my personal usage, first thing as soon as I wake up, I go onto the Sleep widget (it will probably show wrong data) and wait a couple of second, after which it will update to show the “Good Morning” screen and the correct sleep data. Race S user here and doing this always gave me correct sleep data since I bought the watch.

Either this or go to the activity screen, as if to start a run etc. This often has the same outcome of the ‘good morning’ message appearing.

[jsuarez]

Downgraded to previous FW and now sleep tracking works again. Definitely a bug in the new FW. Suunto Race here.

[isazi]

@jsuarez an update is coming