Heart Rate Measurement stops
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Same issue here since more or less 1 week. I guess it’s due to last update and restoring last version will do the job.
Thanks @arkaitzgalvan for your help. -
B Brad_Olwin referenced this topic
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@arkaitzgalvan thanks for your help, its nice to have the previous version back.
Anyone knows how can I avoid now the automatic software download to the watch when I syncro with the app?
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@magbueno you are welcome
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@william5091 you are welcome
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@arkaitzgalvan thanks for the steps, it helped a lot.
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@magbueno hi, in the app, in the watch menu, click on the settings icon, then there is an icon to turn on/off automatic update, at first, it worked for me.
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@arkaitzgalvan thanks for your help! It seems that it works
Can someone inform us when the HR issue detection on the last update (2.39.20) is solved, so that we can go back to this newest version?
Tks! -
@Ludwig-Pichlbauer
I’m experiencing similar behavior. I just got my SPP9 last Friday, 12/20. Did the update to 2.39.20 during set up and have had trouble with the HR and O2 sensor ever since. I do a soft reset twice a day and that seems to reset the sensors but that lasts only a few hours. I also soft reset right before I sleep and get about 1-1/2 hours of tracking before the sensors quit. Has there been any timeline from Suunto on a fix for this issue? Seriously considering returning it. -
@vincent-mayousse We will let you know. We have tested newer firmware that is supposed to fix this. When we know it is working as it should it will be released. The testing may take a bit of time and sorry about that but we don’t want to have other issues arise.
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@Brad_Olwin Just if I may ask a clarification question
There is no intention to send a downgraded version
Until the testing is complete after the holidays?
And just wait patiently until an updated version is released? -
@Danny-poleg I do not know, just a tester and well above my grade.
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@Brad_Olwin Thank you very much, Happy holiday and Happy New Year
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@paulo-malheiro Thank You!!
