Battery goes from 20% to 1% in 20 minutes

jjorgemoura

This has just happened. Battery consumption seemed ok since last charge. This afternoon I’ve got the notification of 20% battery. Then, 10/15 minutes later, got the notification of 1% battery. No activity in between was done in between of course.
I thought that might be a reading issue (software). Tried to soft reset the watch but the watch is now totally dead (battery icon).

This 20% to 1% of battery also happened the previous time, before the last time I charged the watch. So, twice in a row.

As said, battery consumption seemed ok since last charge. However, a couple of times I got the touchscreen being totally blocked, only buttons were working. I did a Soft Reset watch to restore normal operation on both occasions.

Do you think this is a software issue or a battery fault.
My SV is 1 yo and is a Refurbished unit from Suunto.
Many thanks.

sartoric

@jjorgemoura
When happened before, did you charge it to 100% ?
Anyway I would contact support, just to be sure

jjorgemoura

@sartoric Good point. Except for a couple of times, the watch never reached 100% while charging, only 99%, even when leaving the watch on charger for hours. I thought it might be a software precision thing. Annoying never the less.

Yes, after the previous time I charged it to 100% (99% to be more precise due to issue mentioned).

But now, it seems something is going wrong with the battery

Gilles D.

@jjorgemoura I got same symptoms :

high battery consumption (20% for a hike a 8 hours, with sometimes map screen displayed for a few minutes in a row),
and screen was blocked too
=> I rebooted the watch and it comes back to normal.

So from my experience the battery drain from previous software version has been partially solved.

jjpaz

@jjorgemoura said in Battery goes from 20% to 1% in 20 minutes:

This has just happened. Battery consumption seemed ok since last charge. This afternoon I’ve got the notification of 20% battery. Then, 10/15 minutes later, got the notification of 1% battery. No activity in between was done in between of course.
I thought that might be a reading issue (software). Tried to soft reset the watch but the watch is now totally dead (battery icon).

This 20% to 1% of battery also happened the previous time, before the last time I charged the watch. So, twice in a row.

As said, battery consumption seemed ok since last charge. However, a couple of times I got the touchscreen being totally blocked, only buttons were working. I did a Soft Reset watch to restore normal operation on both occasions.

Do you think this is a software issue or a battery fault.
My SV is 1 yo and is a Refurbished unit from Suunto.
Many thanks.

I’ve been testing my battery consumption the last weeks wearing the watch 24h and my usual usage.
In the first 2 weeks battery consumption was around 5% by day (30% battery left after 2 weeks). After that I swapped watch with the Race S and left the Vertical in the table and only usage was 1 sync with App in the morning. First 2 days 24h consumption was 1-2%. The third day battery dropped 7% in 4 hours withou use, from 27% to 20%…¿¿??
Or some process was running in backplane (without use) or battery measurement is not working fine…

jjorgemoura

@jjpaz Yeah, or is the battery measurement that is totally wrong, and when it tells me 20% actually is only 2%, or the battery is totally broken, which is not acceptable for a flagship watch 1 year old (SN 2337).

This 20% to 1% is not good, we need to trust the battery indicator.

Wondering if a hard/factory reset might help.

I’m now charging the watch since 10am. After 7 hours charging, it was still at 97%!!!
It’s now at 99% but, annoyingly, it never reaches 100%. So bad.
To help the party, that charger is so bad that hurts. I touch the watch and it stops charging. How was possible to release a watch with such a horrible charger!

I think it’s time to call support.

jjorgemoura

I’ve contacted Customer Support and will now send the watch to repair.
Let’s see how it goes.
These hardware issues are very frustrating