Suunto app/S9PP not finding Smart Sensor HR Monitor

[minimark069]

Re: Suunto app not finding Smart Sensor HR Monitor
My Smart sensor is nearly 3 years old and will no longer pair with my watch or phone. i have tried the following;

• new battery x 2 incase 1 was faulty
• reverse the battery for 3 seconds (with both batteries)
• tried holding the pads together to create a circuit

I use the strap on average once per week and leave it to air dry. is there anything else icould try or is it just a matter of buying a new device?

TIA

[sartoric]

@minimark069
Have you ever washed it ?

[minimark069]

@sartoric no never

[BrunoH]

@minimark069 Most likely the main unit “the button” thingy is OK. The flexible belt is notorious for failing after a few years. I had to replace the belt and everything worked again.

[sartoric]

@minimark069
I mean the belt, not the sensor

[minimark069]

@sartoric no, could that be the problem?

[sartoric]

@minimark069
Well, the sensor needs to “read” some heartbeat to start transmitting it.

[Brad_Olwin]

@minimark069 It is most likely the strap. Do you wash the strap? Weekly machine wash will help.