Wrong sleep data in the app compared to correct data on the watch
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Hi, I am experiencing a strange synchronisation issue between the app and the watch. Sometimes I get wrong sleep data in the app after synchronisation even though the data is correct on the watch.
For example, today I woke up and got the sleep status on the watch that seemed correct. However, after synchronising the data in the app is wrong, 4 hours of sleep instead of 8 and hrv is wrong as well.
I bought the watch a couple of weeks ago and first two night had this issue. I deleted the other Suunto watches from the app and after that the synchronisation became correct. Until today.
I reinstalled the app, did the soft reset but the data is still wrong.
The watch is running the latest software. I am on IOS.
What could be the reason for that?
Thanks!
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@rooldaa I decided to give the beta version of the Suunto app a try, and it solved the issue.
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@obhikkhu I will give it a try too, thanks
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The issue is back this morning: I see a 1-hour difference between the Suunto App and my Vertical. I can’t explain what pattern causes this difference. (Using iOS).
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