New owner - Suunto Race - opinion
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@karmazynowycukiereczek After using Garmin for 8 years, I switched to Suunto Race model. I used the watch for 4 weeks without any problems, then suddenly the screen turned black. but the clock was ticking. I brought my watch back to Suunto Cyprus. It’s been 4 weeks since they said they sent the watch to Finland. And they said they still don’t know when I will get it back. I mean, I buy a watch and pay 450 euros for it, but the support uses the watch more than me. That’s my initial thoughts on the suunto racing model. By the way, I am someone who runs outdoors or climbs challenging hills for approximately 15 hours a week. I’m currently doing these with my phone. What do you think about this?
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@the_ultraman you already said that in other threads.
The only thing I would say is that you are really unlucky that your watch got out of service so quickly.
We are lots of users here to do as much sport as you do, with no issues.
Unfortunatly, buying a watch even high price doesn’t mean one can’t have issues.
Hope you’ll get your watch back soon ; I ve been using suunto support few years ago It was always quick and efficient (about 3 weeks to get back my watch) -
@Tieutieu I know I have written this before. I think it is very important for new buyers to know if they take a look at the forums in terms of customer satisfaction and transparency.
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@the_ultraman you’re right of course. As I wrote, I also had to send my A3P to support few years ago (barometric sensor failure, twice - the weakness of A3P). It was always reactiv and fast to my mind, but nevertheless around 3 weeks if I remember well.
Suunto’s devices at home :
Vertical titanium solar
Suunto Race S
S9pp titanium sand
Suunto Wing
S9B titanium Ambassador edition, A3P, X6 -
It is also true that those who don’t have issues or had a fast repair from support very probably are not even subscribed here
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@sartoric but I am here
(hardware issues twice, both times solved very fast)
… and I totally agree with your assessment -
@Tieutieu Why would someone who doesn’t have a problem bother with it on forums? My watch has been with the Suunto support team for 5 weeks. If they had remanufactured the watch it would have taken less time. They probably have plans to modify the watch and give me a much more advanced one
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@the_ultraman said in New owner - Suunto Race - opinion:
@Tieutieu Why would someone who doesn’t have a problem bother with it on forums?
Because talking with people is nice? Because communities are good?
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@Brad_Olwin said in New owner - Suunto Race - opinion:
@karmazynowycukiereczek said in New owner - Suunto Race - opinion:
@Brad_Olwin said in New owner - Suunto Race - opinion:
I doubt the watch faces will change, the development is not open for that.
Sad. Unfortunately, this means bad “degradation” of the OLED.
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Not true, the display only mode shifts pixels so that pixel burn in is at a minimum. Second, the display either turns oft or goes to minimum display, which shifts pixels when your wrist is down.
@Brad_Olwin do I get it right, that pixel shifting is also applied on the exercise screens?
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@halajos said in New owner - Suunto Race - opinion:
@Brad_Olwin said in New owner - Suunto Race - opinion:
@karmazynowycukiereczek said in New owner - Suunto Race - opinion:
@Brad_Olwin said in New owner - Suunto Race - opinion:
I doubt the watch faces will change, the development is not open for that.
Sad. Unfortunately, this means bad “degradation” of the OLED.
.
Not true, the display only mode shifts pixels so that pixel burn in is at a minimum. Second, the display either turns oft or goes to minimum display, which shifts pixels when your wrist is down.
@Brad_Olwin do I get it right, that pixel shifting is also applied on the exercise screens?
Yes in watch mode but in exercise mode AOD is limited to prevent burn in. I do not use AOD as I do not need it and I do not bike ride much. Without AOD the display goes off during exercise and in watch mode.
