Suunto Wing won't charge
-
Hi!
My Suunto Wing won’t charge using the powerbank. Everything seems fine when I connect them, but when the lights on the powerbank turn off they turn off on the headphones too, and charging stops.
Any ideas?
-
@Marius-Jacobsen-Eggerud I had the same problem. Contacted support and received a replacement. Was a detective unit.
-
@Brad_Olwin ok, thanks. Will reach out to support on Monday
-
@Brad_Olwin @isazi hoping for some help here.
I have the same problem and tried to file a warranty claim, only for it to be rejected with the note that there is already an active claim for my ID…which I have no idea how that’s possible.
Can someone please confirm where the number is for the wing? The support website only shows watches.
-
Are you all sure that when the lights of the bank turns off the wing don’t continue to charge ? That’s the behaviour I have with mine. Lights of the powerbank and the wing are on at the beginning of charge, and the. turn off after few sec/min. But it charges.
-
@Tieutieu said in Suunto Wing won't charge:
Are you all sure that when the lights of the bank turns off the wing don’t continue to charge ? That’s the behaviour I have with mine. Lights of the powerbank and the wing are on at the beginning of charge, and the. turn off after few sec/min. But it charges.
Quite sure…I get no change in the battery on my wings. The only time the powerbank works is if I have it plugged in.
-
i don’t know the “wings” but some powerbanks are stopping to deliver current when it becomes below a certain threshhold. If wings are not needed that much current to be charged, it could be part of the explanation (or not )
-
I also have no experience of the Wings, but know through experience some power banks don’t work with some items. I have a bike light that will not charge from one power bank but charges fine from another make (Anker)
It could be worth trying another power bank.
-
@stromdiddily I had the same issue of power bank failure. I went into the website and filed a warranty claim, that allowed me to select the wing. There is a serial number you can find on the app. If you have done this and are getting the error, we can try to figure out how to alert someone at Suunto. Neither @isazi nor I have connections with service. The chat with support might help you
-
@Brad_Olwin said in Suunto Wing won't charge:
@stromdiddily I had the same issue of power bank failure. I went into the website and filed a warranty claim, that allowed me to select the wing. There is a serial number you can find on the app. If you have done this and are getting the error, we can try to figure out how to alert someone at Suunto. Neither @isazi nor I have connections with service. The chat with support might help you
Oh app is a good call. I will try to get the number from there.
Thanks Brad!
-
@Marius-Jacobsen-Eggerud same thing just happened on my wings. They die after 1h of running with 60 volume no less and normal mode (headshake enabled).
Put them on the battery pack the leds go off put them on charger they never turn off the leds. -
@EzioAuditore Reach out to Suunto. They replaced mine.
-
@Marius-Jacobsen-Eggerud will do tomorrow. Did you send both the battery pack and the headphones? Thanks a lot,
-
@EzioAuditore yes, sent everything
-
@Marius-Jacobsen-Eggerud Thank you.