Suunto Race screen stays black - soft reset required
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Hey Community!
I have used my Race for 1,5 weeks now. And just now, I had an issue for the second time: the screen was just black and did not come back to life on its own.
In this situation the watch is still “working” - you can enter the widgets menu and feel the haptic feedback of the digital crown when scrolling - on the Suunto App you can see that the watch is being used.
But: only a soft reset can bring the display back to work. This is dull and I would not have said anything if this had happened only once. But now, this was the second time.
There is also no active involvement from my side, I did not interact with the watch at all, I just noticed it was black when I tried to see what time it is and it did not react to raising my hand…
Who else has seen this situation - maybe even multiple times?
Cheers,
Olaf -
@Olaf-Gottschalk yes had this now 3 Times — but in my Custom Sport Mode. When i start my training and see the start Display where you have to wait for GPS and Heart Rate the Display is Frozen 3 times. No button press is a answer. Nothing works! ONLY soft reset brings my race back to life
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@GiPFELKiND Delete and remake your Custom Sport Mode, it may be corrupted as I have not experienced this.
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@Brad_Olwin This issue has NOTHING to do with sports mode… it just does this out of nowhere. Just happened again. Screen black, reset necessary. This is the 3rd time within less than 2 weeks since I use the Race…
Annoying! -
@Olaf-Gottschalk Since we have not seen this issue reported on a wide scale perhaps your unit is faulty and you have a warranty claim? DC Rainmaker have done a long term review published yesterday and this issue have not shown up for him so something must be off with your unit?
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@Joakim-Ågren …What a scarying statement…Obviously it’s more likely a software issue.
@Olaf-Gottschalk you should try what @Brad_Olwin suggested. Bugs always come from some « particular use case combination ». Some are easy to spot when lots of people have it. Some are tricky to isolate. -
@Tieutieu said in Suunto Race screen stays black - soft reset required:
@Joakim-Ågren …What a scarying statement…Obviously it’s more likely a software issue.
@Olaf-Gottschalk you should try what @Brad_Olwin suggested. Bugs always come from some « particular use case combination ». Some are easy to spot when lots of people have it. Some are tricky to isolate.Yes let’s hope it is just a software issue. Very strange issue though?
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@Joakim-Ågren like most issues unsolved !
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@Olaf-Gottschalk Do you have smartphone notifications enabled? Could it have something to do with this? I would try to temporarilly disable them.
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@Olaf-Gottschalk I have the race now for 3 weeks and never had a black screen, restart or anything like that. Is your watch paired to only one app/device(Smartphone)? I ask, because the only time I had something similar (sudden restarts) with another Suunto watch, was, when I paired it to an iphone first, then switched to an Android phone and then back to the iphone. After a hard resest and staying with one device type, it never occured again.
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@wmichi must be because of all those broken emojis
Sorry for the “zhang”-comment ; I just couldn’t resist.
Compasses: M-311, A-10, SK-7
Diving: Finnlight Navy 90, Vyper
Sports: Metron, S7, S9B and Vertical -
@Olaf-Gottschalk said in Suunto Race screen stays black - soft reset required:
@Brad_Olwin This issue has NOTHING to do with sports mode… it just does this out of nowhere. Just happened again. Screen black, reset necessary. This is the 3rd time within less than 2 weeks since I use the Race…
Annoying!I responded to @GiPFELKiND in my post as you can clearly see. Before you start yelling please read the response and who was tagged. I have 2 Race watches and have never experienced your black screen issues with a lot of exercises recorded. You may have a defective unit especially if a hard reset does not fix this behavior. I would contact support.
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@BrunoH I was serious
There has been an update to the notifications stuff (icons are displayed). Maybe something is broken. Maybe the watch doesn’t like the icon of a specific app. Sounds weird, those are just images. I don’t know. I just thought, if it’s a problem with notifications, it could be temporarily fixed by turning them off. There are no emojis or images displayed anyways 
If it still happens it might be another software related issue or really a defective unit. Whatever it is, speculating doesn’t help, only support can.
Edit: Or was it Polar which added app icons to notifications? I am confused, maybe today’s intervals were too hard. Anyways, support is the way to go.
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@Olaf-Gottschalk got my race yesterday, set it up, went to sleep, took it off in the morning and screen was black and has to hard reset. Not good for a brand new 500 euro watch. Will send it back if it happens again.
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@Joakim-Ågren @Olaf-Gottschalk Hey gents, I have been having the black screen issue as well. I received my new Suunto Race Ti ~10 days ago. It worked well for ~7 days. The software has more than twice crashed and defaulted to factory settings. Once overnight while sleep tracking (i thought this was my fault, I rebuilt my custom sport modes, re-downloaded a map), and another couple times when trying to start a run with a custom sport mode.
I selected the sport mode (that I’ve used previously), and waited for the GPS to connect. Then the screen goes black, watch comes back on and poof, back to factory settings. Back to factory watch face, no maps, factory sport modes.
I am going to return the watch to Finland. This has now happened too many times with a premium product. I expect better to be honest.
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@stullT
it is urgent to wait until the next FW update which seems to be coming this week.
After new FW, you will have time to test again and see if issues are fixed or not. -
@Joakim-Ågren said in Suunto Race screen stays black - soft reset required:
@Olaf-Gottschalk Since we have not seen this issue reported on a wide scale perhaps your unit is faulty and you have a warranty claim? DC Rainmaker have done a long term review published yesterday and this issue have not shown up for him so something must be off with your unit?
You really think that DC Rainmaker is the definite measurement for bugs to exist or not?
I am a software dev and believe me, I see bugs when they are there. And I have seen many others in the past weeks…
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2.30.32 is out that should fix any releavant issues
Community Manager / Admin @Suunto
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https://www.strava.com/athletes/7586105 -
@Dimitrios-Kanellopoulos well, it did not fix the step counter freeze issue.
Today, with new firmware, this is the second time after a few hours that I realize I made only 3 steps… Sucks.
Need to restart the device to reactivate the step counter.
And the crappy support had just answered my the new firmware would fix the issue - a bold lie. I presume they simply answered to everyone with bugs that the new firmware will fix it regardless of the error.
I really am disappointed to a huge extend by now. -
@Olaf-Gottschalk well,in my opinion every single complaint you share here, with bugs and crashes, it’s clear doesn’t affect everyone,I don’t have crashes, differences between CTL ATL and TSS in whach and app, problems with step counter,and many others don’t experience that too,so i don’t understand why you don’t send the unit to Suunto, it’s clearly defective. If it was with me,I send it.
