What do you expect from the next update?

darxmurf

@Egika not about stats, but in our case, about this “black screen of death” users are facing with their Vertical. There is clearly something wrong here, maybe related with water as most of the time, the watch was in water before crashing or maybe about something else, who knows. When there is a serious issue like this with hundreds of peoples sending back their watch, it could be a good idea to inform a bit about the issue and give news to the community. I don’t know, maybe just say “yep it’s a water problem, avoid swimming with your watch until the next update”.

Or maybe I’m just over thinking about this problem and only a bunch of guys got this issue.

freeheeler

@darxmurf
I really can’t imagine what water would do to our waterproof watches.
I have some of them and none of them failed.
I surf, kite, bike, run, cycle, snowboard, skitour, sweat, swim, paddle and shower with all of them.
my personal opinion: it’s coincidence.

Egika

@darxmurf don’t know where you get your “hundreds of people” from.

Plus I don’t know how a software update could ever fix a hypothetical water ingress

Anyway. I repeat myself: what counts is how individual support cases are handled.

I had like 2 of them in my history with Suunto.
The first being about the famous GPS pod for t6 in 2008.
And the second for the S5 in 2019.
Both were handled by courier pick-up and a super quick replacement device expressed back to me.

zhang965

@darxmurf said in What do you expect from the next update?:

Egika not about stats, but in our case, about this “black screen of death” users are facing with their Vertical. There is clearly something wrong here, maybe related with water as most of the time, the watch was in water before crashing or maybe about something else, who knows. When there is a serious issue like this with hundreds of peoples sending back their watch, it could be a good idea to inform a bit about the issue and give news to the community. I don’t know, maybe just say “yep it’s a water problem, avoid swimming with your watch until the next update”.

Or maybe I’m just over thinking about this problem and only a bunch of guys got this issue.

KEK, you will see more suunto volonteers than real users here.

Egika

@zhang965 said in What do you expect from the next update?:

KEK, you will see more suunto volonteers than real users here.

False.
In the last 30 days there were like 250 individuals logged into this forum.
Out of them there are roundabout 3 Suunto employees and maybe 5 field testers.

altcmd

@Egika perhaps what he means is in terms of engagement I.e. comments from volunteers and employees vs the rest.

Egika

@altcmd maybe…

altcmd

@altcmd but I also find the use of the term ‘volunteers’ stretched here - most ‘volunteers’ seem to be getting early access to new, unreleased products as well as unreleased beta softwares.

zhang965

@altcmd said in What do you expect from the next update?:

@altcmd but I also find the use of the term ‘volunteers’ stretched here - most ‘volunteers’ seem to be getting early access to new, unreleased products as well as unreleased beta softwares. I find the use of the term ‘volunteer’ stretched here.

Yes Suunto needs someone to fully test their products, software, it’s a good Idée.

But everytime the released products running like a untested piece of shit, it’s a mystery.

@zhang965 said in What do you expect from the next update?:

products running like a untested piece of shit, it’s a mystery

products like these take time and many resources to debug, and time, unfortunately, is a benchmark for brands. fixing things in the long run is ok for me

isazi

@altcmd so we have two groups of volunteers in the forum: mods and external field testers. Neither group is paid, and both mods and testers do moderation and testing on their own time. Mods get nothing from Suunto, and most have been elected on this same forum by other users (last election in 2020). External field testers have access to new hardware and software, but not as gifts. Experimental hardware may not work, beta software can brick a watch or crash multiple times a day, and devices can be recalled by Suunto at any time (so they’re not owned by the tester). So the only thing testers get (that in some way is precious) is insider knowledge, but that cannot be shared because of a signed NDA, and still Suunto does not share everything with externals. And testers have obligations, filling one or more surveys a week, reporting bugs, and acting on special tasks. No field tester has any obligation to report issues from this forum or other channels to Suunto, btw, the customer service is doing that, but some of us do it anyway out of appreciation for this and other lovely communities.

SuperFlo75

@isazi I think you and the other moderators do a very good job! Thanks!

zhang965

isazi said in What do you expect from the next update?:

mods and external field testers. Neither group is paid

Kek, of course, it’s not worth to pay.

wakarimasen

@zhang965 Wow. Just wow. I love to see someone spreading joy and positivity in the world.

Stefan Kersting

@isazi this was a pretty interesting “insight” of how the field testing works !
But I have a question. Are you running with your test device and you everyday watch when testing? For me it it would be a must to have two accounts then. One account with “clean” data and one account with test data that can be affected by bugs

isazi

@zhang965 ahahah, well I guess you’re paid somewhere, so there’s hope for everyone

isazi

@Stefan-Kersting yes, I have my own paid watch and my own App account, and then I have another account that I use for testing the other watches. I don’t install testing software on my own device.

freeheeler

@Stefan-Kersting
I keep it completely separate, too.
same as @isazi only released and tested firmware on my private watches and testing with everything unreleased on a “locked” account.

Brad_Olwin

@Stefan-Kersting I purchase my own watches as well. And yes, I have at least one FT watch on everyday. I have been burned by FT firmware that I thought was ok and have lost exercises. The watches go through extensive testing prior to firmware release and the vast majority of bugs are discovered. Many times our test firmware is highly unstable, especially when new features are tested.
Personally, I have never had a bricked watch on production firmware yet, and I have lost very few exercises. I am often using the watch for long outings as you are aware either trail running, mountaineering or SkiMo.

Stefan Kersting

@Brad_Olwin @freeheeler nothing is more annoying than loosing activities/gps tracks. Especially if you’re on a tour that isn’t kind of daily tour. And the overall stats get messed up
Have second account too. On this account I load up merged Gpx files when hiking several days in order to get a 3d Film of the whole tour