Watch turned off and does not reboot
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@isazi : Thank you Isazi. It will be nice to understand this “monster bug”, to get some recommendations from Suunto to avoid it and a procedure to reboot the SV if necessary.
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@bruno-tanqueray if they found the bug in question and already have a fix, I strongly suggest them to push that update asap
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@darxmurf : Yes you are right I’m waiting also this update!
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Hello,
I just received my SV few minutes ago, which had been repaired in Finland after more than 15 days (DHL was very slow due to bank holidays in France). Good news, it’s not a new watch but my model repaired without reset and return to factory settings. So all my settings and maps have been kept. However no new firmware, I stay with 2.25.66 ;-(
The battery of my watch was completely empty, I understand that to obtain a reboot it is the best solution. But how do we do this on our own when faced with a watch that is off and no longer responding to anything… There must be a solution while waiting for the firmware update! -
@bruno-tanqueray Yes, it is a very unfortunate situation. For such situations there needs to be a mechanical reset.
In my case, we are here in the middle of the Caribbean and the Suunto Vertical died. There is no way to do a hard reset and get this watch going again… Even if this bug is fixed, the watch needs to be sent to Suunto. Since the watch is unresponsive, it cannot be updated also. Connecting it to Suunto Link does not do anything.
This is a €800 watch. By the time we have returned home and there is some resolution, it’s going to be 4 weeks.
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@Norbert said in Watch turned off and does not reboot:
@bruno-tanqueray Yes, it is a very unfortunate situation. For such situations there needs to be a mechanical reset.
In my case, we are here in the middle of the Caribbean and the Suunto Vertical died. There is no way to do a hard reset and get this watch going again… Even if this bug is fixed, the watch needs to be sent to Suunto. Since the watch is unresponsive, it cannot be updated also. Connecting it to Suunto Link does not do anything.
This is a €800 watch. By the time we have returned home and there is some resolution, it’s going to be 4 weeks.
Hope you paid the watch with cashback service…
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@zhang965 I received a new exchange watch from Suunto a week ago after sending in my first vertical due to multiple crashes (6 pieces since May) and 4 complete resets. Everything has been fine for a week until today. Just plugged in for the first time to charge, the watch just wanted to turn off, the screen is black. Took the watch off the charger (thought the watch is in standby mode, like when not moved). So take the watch from the charging cable and continue to black. Only pressing the top right button for 12 seconds starts the clock. WHAT IS LOS SUUNTO??? I could really cry. New watch, 1 week old… and now this again?
Will this be the next watch I have to send in for repairs a second time? -
@GiPFELKiND said in Watch turned off and does not reboot:
@zhang965 I received a new exchange watch from Suunto a week ago after sending in my first vertical due to multiple crashes (6 pieces since May) and 4 complete resets. Everything has been fine for a week until today. Just plugged in for the first time to charge, the watch just wanted to turn off, the screen is black. Took the watch off the charger (thought the watch is in standby mode, like when not moved). So take the watch from the charging cable and continue to black. Only pressing the top right button for 12 seconds starts the clock. WHAT IS LOS SUUNTO??? I could really cry. New watch, 1 week old… and now this again?
Will this be the next watch I have to send in for repairs a second time?Hope you paid the watch with cashback service
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@zhang965 said in Watch turned off and does not reboot:
@GiPFELKiND said in Watch turned off and does not reboot:
@zhang965 I received a new exchange watch from Suunto a week ago after sending in my first vertical due to multiple crashes (6 pieces since May) and 4 complete resets. Everything has been fine for a week until today. Just plugged in for the first time to charge, the watch just wanted to turn off, the screen is black. Took the watch off the charger (thought the watch is in standby mode, like when not moved). So take the watch from the charging cable and continue to black. Only pressing the top right button for 12 seconds starts the clock. WHAT IS LOS SUUNTO??? I could really cry. New watch, 1 week old… and now this again?
Will this be the next watch I have to send in for repairs a second time?Hope you paid the watch with cashback service
Hello, that’s typical again, as soon as you report a problem that has occurred, the ORIGINAL post is closed… Shouldn’t anyone say anything about it or what?!
unbelievable! It seems that no one here has any idea where some of the problems are coming from, or know for sure that something big in the software shit is up. So that nobody communicates about it now and thus no new posts are added, the post slides down from the top and further down where nobody reads it anymore! This makes me really angry! I find clarification about the problems that some users have must be brought to the point, not covered up as is done here by closing posts!If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere SUUNTO 9 Peak, Vertical Ti, Race , Race s, SA (Beta) Android🏃🏼🧗⛷️🚵
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@GiPFELKiND I think it is good to know that this is the Suunto community forum, not the offical Suunto communication platform. Some Suunto employees are active on this forum, but they can only help us within certain limits because of their contacts. Just be glad they want to help the best they can.
For official support and communication, please contact Suunto support or go to www.suunto.com
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@GiPFELKiND said in Watch turned off and does not reboot:
@zhang965 said in Watch turned off and does not reboot:
@GiPFELKiND said in Watch turned off and does not reboot:
@zhang965 I received a new exchange watch from Suunto a week ago after sending in my first vertical due to multiple crashes (6 pieces since May) and 4 complete resets. Everything has been fine for a week until today. Just plugged in for the first time to charge, the watch just wanted to turn off, the screen is black. Took the watch off the charger (thought the watch is in standby mode, like when not moved). So take the watch from the charging cable and continue to black. Only pressing the top right button for 12 seconds starts the clock. WHAT IS LOS SUUNTO??? I could really cry. New watch, 1 week old… and now this again?
Will this be the next watch I have to send in for repairs a second time?Hope you paid the watch with cashback service
Hello, that’s typical again, as soon as you report a problem that has occurred, the ORIGINAL post is closed… Shouldn’t anyone say anything about it or what?!
unbelievable! It seems that no one here has any idea where some of the problems are coming from, or know for sure that something big in the software shit is up. So that nobody communicates about it now and thus no new posts are added, the post slides down from the top and further down where nobody reads it anymore! This makes me really angry! I find clarification about the problems that some users have must be brought to the point, not covered up as is done here by closing posts!If your post is about this issue why not post here and centralize the info? Seems ok to me. Nobody told you to not post here.
Regarding clarification…tell me one brand that clarifies things? On garmin forums there are also big issues and you have zero info apart from “engineers are looking on it”.
Not saying I like it, but that is the way it is…If I was on you side I would also be angry, but unfortunately I believe it is like that in most brands (see the issues of sensors dropping, battery estimate and others on the Edge 1040…).
If you are not happy try to get your money back, life’s too short to be annoyed by a electronic device. -
Hello, that’s typical again,Dude, let’s make this crystal clear.
You are spamming the forum with the same message, and you spam in chat too and that’s useless.I understand you’re angry, but WE can’t solve your issue, write to SUUNTO SUPPORT please.
That said, as @André-Faria wrote, no one is muting anyone here, in fact the message wasn’t deleted it was just closed to avoid duplicates, since you’ve already posted and got some replies here (a thread for the same issue) and in another thread too.
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Not sure if it’s the same issue, just charged the watch today and coming back after a few hours, it was like turned off. Long press on the top button did restart it. I don’t like this kind of jokes
Not sure if related either but 5 minutes before charging it, I quickly cleaned the watch under tap water and dried it of course. -
@darxmurf That may have been a simple reboot. How low on battery was the watch when you started charging?
I have several charging cables; one of them is very picky and vibration of the watch from a notification can stop the charging, stop map downloading, etc. I noticed this when my maps would stop downloading, I turned of notifications on the watch until map downloading was finished.
This is one of about 3 or 4 of the same type of charging cable. -
@Brad_Olwin the battery was around 40%, after resetting it it was a 99%. I don’t have notifications enabled or anything making the watch vibrating, it’s probably something else. But it’s working as normal now.
But still, waiting for a new firmware
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@darxmurf exactly this happened to me more times, but at least the watch charged. on the other hand at least twice I put watch to charge, I was sure it start charging but when I come back it was on the same level. not good, as I need to quickly recharge before activity
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@dombo said in Watch turned off and does not reboot:
@darxmurf on the other hand at least twice I put watch to charge, I was sure it start charging but when I come back it was on the same level. not good, as I need to quickly recharge before activity
Make sure your contacts are clean and free of residue from skin, grease, shampoo, etc.
Plus I found the magnets of the charger are not super strong, so it helps to put charger and watch on a flat surface.
Then watch for the charging screen to appear. -
@Egika said in Watch turned off and does not reboot:
Make sure your contacts are clean and free of residue from skin, grease, shampoo, etc.
Plus I found the magnets of the charger are not super strong, so it helps to put charger and watch on a flat surface.
Then watch for the charging screen to appear.I have to say, the charging system of the Vertical could have stronger magnets to hold the watch.
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I am not sure if it’s the same problem, or something similar, but I have put the watch on the charger and returned to pick it up after a while to learn that the watch is turned off (blank black screen) and I couldn’t turn it on at first. After fiddling with the watch for a few minutes and pushing various buttons it eventually turned on. I have checked the battery level after that and it’s charged to 99%. …
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@darxmurf This is not possible, there are components inside the watch that are affected by magnetic fields. The magnets were changed with the introduction of the S9PP to prevent damage of internal components. I have one charger that requires rotating the charger to get the watch to charge, none of my other chargers are this problematic. If you are having the same issue as me, perhaps contact support and ask for a refund.
Personally, I would rather have the magnets than a port, where I think failure rates and ingress of water, dirt, etc are greater.
