Watch Stop Activity after that No maps in watch

[GiPFELKiND]

@GiPFELKiND no heart rate… And this is what the App Show for this activity…

[GiPFELKiND]

@GiPFELKiND some is missing…

[GiPFELKiND]

@GiPFELKiND said in Watch Stop Activity after that No maps in watch:

Dear Community,
I had a really good SUP activity 2h before. In the Activity the watch Stops the activity and i only see the time watchface. (I had key locked during the Activity). After the Activity stoped i dont have my maps in the watch. Reset hold 12 seconds the Button dont help. Suunto App had the croatia maps loaded 3 weeks before and the 15 activity the last 7 days maps worked fine. Any ideas!?
The SUP Activity measured the heart rate but in logbook on the watch nothing is shown. Suunto App Shows all, distance, heart rate etc. There it is fine

Reset dont solve the Maps Problem 🥴🥴

[EzioAuditore]

@GiPFELKiND I guess your watch crashed mid activity cause mine is doing the same and the activity has some things saved but most not. I do not know what may help with the maps though. Hard reset and re download everything? Apparently either there are SW issues still (most probably) or our HW is ‘faulty’.

[GiPFELKiND]

@Hristijan-Petreski Hey, with a watch that costs €809, should the HW and SW be defective? so far the watch has worked without any major problems. Running, climbing, mountaineering all done great. now with the SUP crash… I almost believe that certain conditions produce errors, but bringing such a watch onto the market that suddenly works badly out of thin air, I don’t understand that! If it had often been the case that it crashed, it wasn’t. But that the map is gone now, even though the app shows it, is strange. With my 9PP and all others before that I didn’t even have such problems as now!!!

[GiPFELKiND]

@Hristijan-Petreski did you sent it to repair!?

[freeheeler]

@GiPFELKiND
please send logs and pm your account name (email), time and date logs sent and the maps you have loaded as neighbouring countries/maps to Croatia.

I’ve done several SUP sessions, also with maps, no issue yet. I’ll SUP this afternoon, too.

[EzioAuditore]

@GiPFELKiND No I have problems communicating it to support.

• Send logs
• I sent you logs
• Give me logs ID,
• There’s no logs ID but here is the time and user,
• We will contact you how to send correctly logs,
• I receive nothing,

And all of this 2 times so far. Did a hard reset to try again.during coming week. After that I have no clue what to do.
I cannot believe I am about to say this out of my mouth but this same when I had issue with instant pace (SW problem) with the Fenix 6x went like this with Garmin support:

• The watch is showing quite slow instant pace especially when I take turns (here is the track I followed that should be 10 km and the watch shows 9 (Albeit in the woods)
• We are sorry, this is your support ticket. We’ll send a new watch immediately please return your old one up to 14 days after the receival of the new.
• Of course it was never HW problem but the responsiveness and contact with them was pristine.
• On my second contact I explained explicitly that it’s not Hw but their smoothening algorithm

[freeheeler]

@Hristijan-Petreski
do you have an iphone or android?

[EzioAuditore]

@freeheeler Both but i have the Vertical connected to my android. Have sent logs so many times but they insist i have to give them Log ID (long number). I tell them there is no such thing from the app here is my app version my user id and the time the crash happend. They even sent me link on how to send logs that is literally the thing I do.