No-Map-Problem

[StefanoMorgan]

@zhang965 Have you contacted Suunto Support?

[zhang965]

@StefanoMorgan said in No-Map-Problem:

@zhang965 Have you contacted Suunto Support?

You pick my line

Can’t believe this.

[BrunoH]

@ChrisA another great man Freddie Mercury used to say “I want it all and I want it now!”

[mikekoski490]

While still waiting for my Vertical to arrive, I thought I would read through the Suunto Vertical user manual online. Just FYI for the Admins here, there is a broken link on the Offline maps section: https://www.suunto.com/en-ca/Support/Product-support/suunto_vertical/suunto_vertical/navigation/offline-maps/

A more detailed instruction on how to setup a wireless network and download offline maps in Suunto app is available here.

The hyperlink for ‘…available here.’ is broken and gets the following:

404 ERROR

PAGE NOT FOUND
Sorry! The page you are looking for does not exist anymore.

[ChrisA]

@StefanoMorgan Thanks for your hint, but I don‘t see what that would be good for, other than they would also tell me, that there‘s a problem. As long as I know theres nothing I can do, I‘ll wait until Suunto comes up with an solution

[ChrisA]

@BrunoH yeah… it didn’t go so well for him. What a pitty he died so early. He was such a great musician

[StefanoMorgan]

@ChrisA If you read most of his comments, i think you understand how it is meant

[ChrisA]

@StefanoMorgan now i got it

[Spree]

@mikekoski490 it looks like FAQs about the Vertical are not up yet, and that link was supposed to send you to an FAQ.

[Dimitrios Kanellopoulos]

@ChrisA we found the issue with the region and should be fixed (awaiting confirmation from other internal and extrernal testers ) . If you want to go on and test

• delete the regions you down loaded with SA
• sync your watch.
• out the watch on the charger for 10 mins (maybe optional)
• reboot (maybe optional )
• redownload the maps

Test

[Racoon6]

@Dimitrios-Kanellopoulos

I will test it soon. With „reboot“ You mean a soft reset?

[Dimitrios Kanellopoulos]

@Racoon6 yes

[Racoon6]

@Dimitrios-Kanellopoulos

It works! Followed your instructions exactly and everything works! Thanks man!

[zhang965]

@Dimitrios-Kanellopoulos said in No-Map-Problem:

ChrisA we found the issue with the region and should be fixed (awaiting confirmation from other internal and extrernal testers ) . If you want to go on and test

• delete the regions you down loaded with SA
• sync your watch.
• out the watch on the charger for 10 mins (maybe optional)
• reboot (maybe optional )
• redownload the maps

Test

So in summary it’s to re-download the map right?

[ChrisA]

@Dimitrios-Kanellopoulos works for me

I didn’t do a soft reset, so that really seems to be optional. Thanks for your help

[freeheeler]

@ChrisA
it’s awesome how fast the team fixed the issue!!

[Dimitrios Kanellopoulos]

@zhang965 Yes. At the moment if we update / fix the maps people need to delete and download again.

In the future release (not hotfix that is coming up very soon ) , once you put the watch to the charger it will automatically update to latest maps etc.

[SirMcKey]

The fix worked and you, gentlemen of the Forum, did an excelent job. Well done and have a nice day!

[EzioAuditore]

@Dimitrios-Kanellopoulos do you know if we have to delete and re add all regions we added. Cause I am traveling and tried the maps on 2 different regions (south Germany) and is all black. I also have Greece for example (Attika and Peloponnese) so should i refresh only the German ones or all? Thanks a lot.

[isazi]

@Hristijan-Petreski issues were on some German maps, so refresh them for now, and then check Greece when you are there.