[solved] Reboot during activities
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@freeheeler Good catch. On Saturday that happened just before the Race I was participating so had no time to go back for phone
Next time I will check this. Nevertheless, logs send to Suunto. -
@freeheeler @bart80 Mind that it might take several (up to 15) minutes for the old S9 to unwrap/process that newly synced AGPS data. So syncing and trying to start an exercise immediately after wonāt probably help (tried that multiple times).
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After downgrading to software version 2.20.30 the issue is gone.
The current version was driving me crazy, 2 crashes on one training isĀ“nt usable anymore. -
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@chargerunner Same behaviour for me. Now every time I go for a run thereās the added excitement of āwill it or wonāt it work?ā I think Suunto need to release a statement or an acknowledgment of the problem and give us some comfort that it will be fixed.
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@SimonHumm Thatās what Iām waiting on.
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@inkognito - do you know if a soft reset will also flush the AGPS?
I had an issue with a Sports App properly starting ( blank screen or no data fields in the Sport App screen ) this morning. After two or three false training starts, I soft-reset the watch ( no phone sync ) and the next training started the Sports App correctly.
The only downside of the soft-reset is that GPS lock took more than 5 minutes, possibly 10 minutes. After all of that delay, I had no issues in the 3+ hour training ride.
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@Bradleyd said in Reboot during activities:
do you know if a soft reset will also flush the AGPS?
yes it does
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@SimonHumm I provided all logs to Suunto, and I would assume that the bug has been identified as more logs are not necessary. I have no idea what the bug is, as my watch never crashed.
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@SimonHumm I also walk on thin ice every time I start a training too
Have to constantly watch the watch during the first few minutes, if the watch survives this period, then I can continue the exercise with a calmer mindI hope the issue is identified by Suunto now and a fix is released soon (if itās a software issue). At my place itās cold in the morning this period, itās not funny to wait in the cold for the watch to catch GPS signals again after a crash
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@chargerunner and others experiencing this frustration, it appears like there is an issue with GPS state and SuuntoPlus apps on my watch that is leading to the reboot on training start.
I spent a little bit of time playing around with different configurations on an S9 and landed on the following experiences with my Polar H10 HRM and a bluetooth CORE body temp sensor for the SuuntoPlus Sports App.
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multiple successful exercises, including run and unspecified indoor, whenever I disabled GPS and used the Sports App.
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two back-to-back crash followed by watch restart, when I tried a run training with good GPS. In both cases, no Summary data for the Sports App was written ( suggesting the app initialization didnāt complete ) and no HR data was shown on screen before crashing.
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immediately after the 2nd crash, I turned off GPS and completed a 20 minute run successfully. After the run, I did a quick check to confirm that a GPS enabled training without a Sports App would start.
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immediately after the successful run, I tried two back-to-back runs with GPS. The training started, but the Sports App screen data was empty ( ā on the screen field ) and no summary data was written at the training end ( again, suggesting the app initialization failed ).
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immediately after, I soft-reset the watch, waited 12 minutes for GPS to lock, and successfully completed a 20 minute run with good GPS and a Sports App.
In my case, the watch doesnāt have an AGPS file, so I have manually seeded location using the Navigation āYour Locationā before starting a training. If the reboot during activities cause is state based, then either soft-restarting your watch before training -or- turning off GPS -or- not using Sports Apps may help with stability.
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@Bradleyd
what GNSS combination do you and all you guys experiencing this issue use?
GPS only or a combo of GPS and others?
Iām using external HR always with S9B, and most of the time S+ climb, burner or zones. Iāve never had a crash with the latest firmware. Iām always using GPS and Galileo.
If it was GNSS related, maybe itās worth a try to switch system combo or go for GPS only, over avoiding using S+ or soft-resetting and waiting 15min in the cold on a daily basis. -
@freeheeler I had crashes with GPS+Galileo and GPS+BeiDou. Didnāt try the otherā¦
I had perfectly fine exercises with various SuuntoPlus apps without any crash, only to find it crashing next time with the same setupā¦
I also had crashes when I didnāt use SuuntoPlus at allā¦
I had crashes with external HR monitor and with watch OHRā¦Instead of trying crazy things like rebooting the watch on daily basis or hoping that hard reset will save us (it does not), the best would be if someone from Suunto would tell us what their analysis showed
Well and provide some fix asapā¦ -
@inkognito
Suunto does not communicate much, but as I understand @isazi 's statement they seem to be on it
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Suunto sent us a message, we need some information from people having crashes, please contact me with a DM for more info. Thanks.
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I had another reboot todayā¦ In fact, I went like āletās combine many functions together and see if it crashesā
So I used:
- Sport mode: Walking - custom with ETE/ETA fields
- SuuntoPlus: Burner
- Navigation: Route
- I set target HR zone to Zone 1
Watch crashed and rebooted around 26 minutes after startā¦ I was stationary at that moment (taking a photo with my phone), I looked at my watch and saw a black screen and then, several seconds later, the watchfaceā¦
But this made me realise one thing! This was not the first case my reboots happened like this. In fact, I had multiple crashes just after I stopped for a while! Usually due to photos, road crossings etcā¦ I did not use pause or autopauseā¦
I tried to replicate this immediately after with no luckā¦ I went on for another 40 minutes with the same setup without any problemā¦
Anyone with similar experience (crash happened when you stopped for a while)?
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@inkognito
I did groceries today and didnāt stop the activity when I was inside the building. navigation, hill climb, external HR etcā¦ no crash at all. but I never had a crash with the latest firmware.
I recommend @isazi 's suggestion -
@freeheeler Iām in contact with @isazi
I was just currious whether I might have found some pattern in those reboots or notā¦ To me, it happened multiple times exactly after I stopped for a while. It is becoming hard to believe that this is just a coincidence But I am definitely not saying my watch rebooted everytime I stoppedā¦Anyway, when you stop without pause, many things happen at the same moment, like:
- Sony GNSS chip probably recognizes that you donāt move and triggers some clever algorithm to filter the data
- your HR decreases, you probably go from higher zone to lower, this affects the Burner app calculationsā¦
- ETA/ETE values are changing rapidly
- Navigation starts using compassā¦ etc.
I can imagine that these many simultaneous things that are going on might bring better chance that something goes wrong
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@inkognito From what I experienced myself and from the other users, I think each one has faced a different āpatternā, so various that there canāt be a single pattern for these reboots
For me itās nearly always at the beginning of a running exercise (only once at the beginning of a cycling exercise). At first I noticed that the hear rate didnāt show up on the watch face before the reboot, so I thought it had something to do with the HRM (I use the watchās HRM), and I always waited for the hear rate to appear at the beginning of the activities to be sure there wouldnāt be a reboot. Then later I found out that sometimes the heart rate also showed up before some reboots, and I donāt know what is the pattern of those reboots anymore
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@chargerunner said in Reboot during activities:
@Reiner Glad to hear it @Reiner . How long has it been since you downgraded? I would wait at least one week before being a bit more sure about the issue not coming back
After the hard reset (still not downgraded), my watch went on for one week without error before the crash came backā¦No more crashes after downgrading to previous firmware since 10 days - 5 ārunningā workouts. Before it crashed on every workout 1-2 times. Unusable.
It looks like the right decision.The āprocessā and suunto statements for a quick solution are not satisfying.
