Backlight not working

[Pedro Marques]

The backlight in my Sunnto 5 peak only works if i press on the screen constantly !! is there any other way to keep it on for a few seconds?

Thanks
Pedro

[zhang965]

Hello Pedro,

I think it’s difficult to understand whole picture, could you please share a small video to show us what do you mean by press on the screen constantly?

if it’s something like 2 taps pers second, you’d better contact the suunto support.

[Pedro Marques]

@zhang965

If i press any button I don’t have backlight on, I only have backlight on if I press the screen…this is not normal!!

the watch is new ;(

thanks for the reply.

[Brad_Olwin]

@Pedro-Marques You may have raise to wake on or other settings. I do not have the 5Peak with me but what are the backlight settings for the watch?

[inkognito]

So, Suunto 5 Peak does not have a touchscreen, right? Yet the backlight is only on when you press on the screen? That sounds like some bad contact/connection… You should definitely contact support and have your watch changed/repaired…

[Pedro Marques]

@zhang965

https://drive.google.com/file/d/1MBeITGL-h5THF2suYwIyyZxCQs1dwVgS/view?usp=sharing

For backlight the options are on,
if you use any button the light does not turn on, or if you move your hand wrist to the position to see the light it does not turn on.

[Pedro Marques]

@inkognito said in Backlight not working:

touchscreen

No touchscreen , I’ve tried several options, thanks for the feedback.

[zhang965]

@Pedro-Marques said in Backlight not working:

@zhang965

https://drive.google.com/file/d/1MBeITGL-h5THF2suYwIyyZxCQs1dwVgS/view?usp=sharing

For backlight the options are on,
if you use any button the light does not turn on, or if you move your hand wrist to the position to see the light it does not turn on.

Contact the Suunto support.

[Brad_Olwin]

@Pedro-Marques Try turning Standby off. Standby is low level backlight always on. With Standby ona button press is required for the strong backlight I believe. And I would contact support.