Reinstalled app on IOS - lost all workout history
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Hi,
I’ve just had to re-install the Suunto app on my iPhone 11.
After logging in, the only workout history I now have showing in the app are the most recent (12) workouts synced from my Spartan WHR.
Where is the last 3 years of workout data?!
The app recognises me (weight, age etc.) so why does it not pull-down the workout data from the server? Surely it’s not just saved in the app?!
Thanks very much.
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@castletonroad Are you totally sure you used the same username as before? I think that weight and age are synced from the watch, not from the cloud.
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@castletonroad almost always issues like this are result of confused account. If you have another email you’re using - please try to login with it.
On iOS it’s also often happens due to usage of Apple’s private relay email feature.
If there is still an issue - contact support via the app, they’ll help you
