Daily activites don't sync

amitidan

Hi all,
I noticed that since Febuary 4th, my watch doesn’t sync steps, calories etc., and only the exercises I manually record.
I know the activities were recorded on the watch as I monitor them occasionaly, but they’re not visible on the app.
Both app and watch are updated with latest versions.

Any idea how to resolve this? Is the a way to recover the last few months?

Thanks

isazi

@amitidan with activities not recorded you mean steps, calories, and so on, and not sport activities, right?

amitidan

@isazi Exactly.
Steps, calories etc.
I know they’re recorded as I see them on my watch. They just don’t sync.

martin

It seems to me that steps/sleep/… are synced when you manually start the sync, otherwise only the activities seem to «autosync», but I don’t know whether that’s the expected behaviour or a bug.

freeheeler

@martin
it syncs when you open the app.
activities sync once the watch goes back to watch mode.

isazi

@amitidan usually uninstall and reinstall the app solves these kind of issues.

martin

@freeheeler while that’s true for activities, in my case all the other data (sleep/resources/…) will not auto-update. They are only fetched when I click on the top left watch icon (ios app) to initiate the sync.
So, question : should all this data autoupdate, and on which basis/frequency ?

freeheeler

@martin
I can imagine that this is the case for iOS… my wife notices also restricted sync between her S7 and iOS

amitidan

@isazi If I uninstall the app, what happens to all the data already synced and saved in it?
Will it remain when I reinstall the app?
If not, is there a way to back it up?

freeheeler

@amitidan
all your data is stored in a database and will be synced back to the app (onto the phone) once you reinstall and login again

martin

Can someone with more knowledge tell us what is the expected sync process for daily activity (sleep/steps/…) : should it auto-update to the app and at which frequency ?
I can’t find any reference to this in the watch manual, but maybe that’s considered more of an app functionality that a watch one…
I use the IOS beta version of the app.