9 touch screen stops responding

Ze Stuart

Anyone else experiencing this? I logged it with support, ticket 01569617.

Watch: Suunto 9
Watch FW: 2.1.54
Issue: touch screen stops responding, Bluetooth appears to stop
Expected: touch screen does not stop responding, notifications from watch are not shown
Steps to repeat: try and use the touch screen (this hasn’t happened in a sport mode, but twice in watch mode)
Steps to work around: 12s press-and-hold top button reset

Regarding the Bluetooth: I only noticed this as after I’ve rebooted the watch, a notification that appeared on my phone a few minutes earlier arrives as the watch starts up.

Brad_Olwin

@ze-stuart I am having no such issues. Please note that having both MC and Suunto App on the phone with both watches connected caused these types of problems for me but not necessarily for all. Are you on iOS or Android? I am not familiar with Android but other than the two apps I have not had this happen.

Shrek3k

Happened not with S9 (don’t have one ), but with SSS, newest firmware (after the first issue: no longer tracked ANY steps). A softreset “solved” the issue(s)(at least for now). I assume you have tried the softreset, too?

SlaSh

@shrek3k 12sec press on top button is soft reset which is mentioned by Stuart already

Dimitrios Kanellopoulos

Can you find the root cause about this? I reported the issue anyways

Ze Stuart

@Brad_Olwin iOS (X, most recent FW as of last week), but specifically this is on the watch, not the phone, so I’m treating it as a watch-centric issue, regardless of what it’s paired too. It’s any touch screen functionality on the watch, ie on the face tapping to change the secondary data field after waking the watch up with a button press, swiping up or down.

On Saturday it triggered a storm alarm shortly before the touch screen stopped responding, which was odd because it was a lovely clear day, although that’s really just a correlating oddity, not causation of common component issues.

@Dimitrios-Kanellopoulos yep.

Dimitrios Kanellopoulos

@ze-stuart I have reports about touch stopping also on normal Spartans. Actually 2 friends of mine had it. I ll come back to this

Ze Stuart

@Dimitrios-Kanellopoulos the official response…: do a soft reset, then, do a hard reset. I told them I’d do a hard reset if it happens again; I don’t like wiping out the cute graphs.

Dimitrios Kanellopoulos

@ze-stuart yeah we are aware of this issue. Hold on

HawkEye6

I had this issue yesterday, 12sec reset solved it

Ze Stuart

@dimitrios-kanellopoulos I am braced, my goodman! Holding on like a boulderer on a V10 who doesn’t want to admit defeat.

Dimitrios Kanellopoulos

@ze-stuart I am so unblessed I lost my 2/2 key races. Mont Blanc with food poison and zagori race that I was aiming very high due to level 2 sprained ankle. To be honest I am entering deep depression so I don’t know what to expect from my self. At the moment I focus on work and beer.

Ze Stuart

@Dimitrios-Kanellopoulos that’s really depressing, I know! You’ll get back there. You just need to distract your mind long enough to let your body fix itself. Have some fun and stretch a little: https://www.youtube.com/user/yogawithadriene

oeagleo

@dimitrios-kanellopoulos said in 9 touch screen stops responding:

@ze-stuart I am so unblessed I lost my 2/2 key races. Mont Blanc with food poison and zagori race that I was aiming very high due to level 2 sprained ankle. To be honest I am entering deep depression so I don’t know what to expect from my self. At the moment I focus on work and beer.

Mmmm Easy on the work, 2nds on the beer… Hope you recover soon. Damn, with a bad wheel you can’t even chase women!

Brad_Olwin

@dimitrios-kanellopoulos said in 9 touch screen stops responding:

@ze-stuart I am so unblessed I lost my 2/2 key races. Mont Blanc with food poison and zagori race that I was aiming very high due to level 2 sprained ankle. To be honest I am entering deep depression so I don’t know what to expect from my self. At the moment I focus on work and beer.

Shouldn’t that be Beer and Work…just trying to order the priorities:). Sorry to hear…