died the second time
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@bandando
Did it come back working? Have you checked the serial number?
Maybe they are working like Mercedes - no sir there is nothing wrong with your car - your engine is 100% fine (yes it is now as they just replaced it as it was their fault - but they don’t want you to know that).Reality that this is tech. No matter which fitness brand you go with this is going to be an issue. There are just as many complaints like yours on Garmin, Polar and Coros - and its no better on Apple, Samsung and any wear os forum. And no price doesn’t make a difference.
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@bandando I don’t really get this issue I think. So feel free to correct me if I’m wrong.
Your S9B stopped working for the second time. I suppose you mean the screen is off and it doesn’t respond to button presses or connection of the chargin cable.
The first time you had this issue Suunto replaced the USB cable which would indicate that the watch just died bescause it has no power left.Why did they need to replace the gaskets en test it again for waterproofness if all they did was replacing a USB cable? To me, testing a cable looks like the most simple test to do before opening a watch.
Once you got it back you encountered the same problem a few months(?) later and this time they tested it and couldn’t find any problem. Did they told you if the battery was empty when they started the watch?
And indeed as @Jamie-BG mentioned. Is it the same watch and is it working now?Also…does it charge when you connect it to the charger?
Suunto Vertical Titanium Solar
OnePlus Nord 4 -
@bandando
to complete @surfboomerang 's comment: if your watch still isn’t working, you could contact Chat Support, work yourself thru the bot to the actual person who are helpful and very kind. You could ask them to learn more details about what was actually done on your watch. Maybe it helps to find out why you see an issue and service obviously doesn’t?
Sometimes there are “monday products”, but my experience with Suunto Service is excellent. I think there are only few companies with that high customer friendliness. One of which is Arc’teryx… coincidence?
Anyway, don’t give up yet and good luck
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What I don’t get is “stop working” and services didn’t find anything.
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@surfboomerang just an idea - the USB cable could have also been an internal component. No clue, just speculation…
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@egika
I’ve had the same thought, but tried to recall the teardown pics I saw and don’t remember something like a “USB” cable… but “USB” could be anything, as it has lot of shapes nowadays -
@jamie-bg the same serial number
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Today the watch arrived with the courier.
It was in a carton box with pluriball.
The watch was free to move and bump inside the box - very bad package.
Very bad service but the watch work.
I’m not very confident.
Is there an email addres of Suunto Finlandia ?
I would like to write there about my experience with the service in Slovenia. -
@bandando
…I’ve had to google pluriball…
my watch came back from service the same way and I was so happy about it and it works like brand new again.
maybe (no offence!) take a breath, focus on what’s important now: the watch works, and be happy that service was so quick and you can enjoy your watch?!
I would do that, if I were you
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@bandando My former Suunto 5 was sent back for repair under warranty because there was fog inside the display. They changed bezel and glass parts and seal parts, with packing like that. I didn’t even bother complain as it worked as it should. Only took a week from me sending the watch using DHL until I received the watch back. After several fitness/sports watch I’ve ever had (Huawei, Fitbit, Garmin, Coros, Suunto, Polar) Suunto has better service center. Second is Fitbit, a bit lag to respond but they replace the watch under warranty without any question. Coros is a bit lag to respond to, it took about a month from warranty request to receive new watch.
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Unbelievable, my Suunto 9 Baro broke for the third time.
Completely shut down again. -
@bandando what are you doing with your watch XD?
Well, I’m sorry you have such a bad experience. You know the drill, time to contact support.
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@bandando
oh man, that’s really bad luck!!
I’m holding thumbs for you that it works well after this repair.
Maybe, (just thinking out loud) if you’ve got a standard version (not customized), you can ask if service would be so kind to exchange your watch for a refurbished one?living sideways
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@dmytro I’ve already written to assistance but I’m not very confident
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@freeheeler said in died the second time:
@bandando
oh man, that’s really bad luck!!
I’m holding thumbs for you that it works well after this repair.
Maybe, (just thinking out loud) if you’ve got a standard version (not customized), you can ask if service would be so kind to exchange your watch for a refurbished one?I have a customized version but I asked that.
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They have replaced my device. Thanks Suunto
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@bandando
happy to hear that enjoy the watch and the sports 
